Improving Prospect Engagement: Using Social Media & Interactive Tools To Build Community...

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The rules of engagement for demand generation are changing. Prospects are now more dependent on a collaborative process when they choose a solution provider. Given these new dynamics, marketers are finding greater success with tools and platforms that enable sharing of content in real-time and in convenient and easy-to-access environments. Is your company tapping into the power of community marketing to power your demand generation campaigns? Are you making it easy for your customers and prospects to share their experiences with peers?

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Mark  Szelenyi  Product  Marke-ng  Director  On24    

Andrew  Gaffney  Editor  DemandGen  Report    

#1 priority: “generating more leads”

Source: Forrester Research/Marketing Profs Q1 2010 Marketing Budgets & Tactics Survey

Only 2-5% of raw inquiries coming into the top of the B2B marketing and sales “funnel” convert to sales.

#2 – Reaching Decision Makers

#3 – Improving Lead Quality

Less Than ¼ of Marketers Say They’re Generating Enough Demand To Satisfy Their Sales Teams

Source:Bulldog  Solu8ons/Frost  &  Sullivan,  "The  Execu*ve  Benchmark  Assessment"  

As  buying  behavior  has  shi:ed,  the  revenue  genera8on  process  

is  being  transformed.  No  longer  a  linear  

process.    

More  emphasis  on  lead  nurturing,  

lead  accelera8on  to  keep  later  stage  

deals  progressing.    

50% of Leads coming through web…

expected to increase to 75% by 2015

Marketers continuing to increase their investments in webcasts:

 62% indicating online events would be in their marketing mix for 2010

 Up from 56% in 2009

Source: The Forrester/Marketing Profs Q1 2010 B2B Marketing Budgets & Tactics Survey

 LinkedIn  has  grown  to  more  than  60  million  users  worldwide  in  200  countries.    

 Membership  on  LinkedIn  is  growing  at  roughly  one  new  member  per  second.  

 100,000  new  members  per  week  

 TwiHer  has  105  million  users  worldwide  in  200  countries  

 50  million  tweets  each  day  

“Successful BtoB marketers must move from social media to community marketing,”

--Peter Burris, Principal Analyst and Research Director, Forrester's Technology Marketing Research

Source:  Forrester’s  North  American  and  European  B2B  Social  Technographics  Online  Survey,  Q1  2010  

Over  90%  of  B2B  execs  are  using  social  media  to  engage  in  conversa*ons:    

• 42%  follow  conversa8on  threads  to  learn  more  about  topics  

• 37%  post  ques8ons  on  social  networks    

• 37%  post  ques8ons  on  social  networks    

Social  helping  to  connect  the  dots  between  web  events  and  ongoing  community  dialogue  

Social webcasting fosters the ability to:  gather  aggregate  analyze

…user activity and convert it into a lead ranking report with priorities, which helps to support lead qualification programs.

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