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We live in a world of increasing complexity. To succeed in life and achieve our goals at work we need to be able to cut through complexity. Custting through complexity is really cutting through CRAP.C = ConstraintsR = Rules,A = Attitudes andP = Problems
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Isn’t what it used to be
Question
Is Complexity
increasing
decreasing?
going to be
Is cutting through complexity
Small hint!
Find 3 Take Aways
www.flickr.com/photos/jamesjordan/3026672665
Common sense
Jack Welch
www.flickr.com/photos/nathaninsandiego/3466495191
www.flickr.com/photos/sergei24/306212854
External speed of change
www.flickr.com/photos/14degrees/440515255
Internal speed of change
What is your role?
Change Leading Client
Development
A typical Customer
They are doing this
www.flickr.com/photos/eliogarcia/3150106317
Direct their thinking
www.flickr.com/photos/pursuethepassion/3822008906
Show them the
way forward
www.flickr.com/photos/1suisse/3504595493
A journey into the unknown
www.flickr.com/photos/mtsofan/3618271222
Show customers
how to get there
www.flickr.com/photos/19779889@N00/4098873568
Show them how to
navigate uncertainties
www.flickr.com/photos/dotpolka/3710843358
www.flickr.com/photos/29425486@N03/3478100507
Avoid becoming a
victim of complexity
Success = collaborating
with everybody
www.flickr.com/photos/xrrr/2478140383
What is your real job?
You feel like this?
www.flickr.com/photos/winemegup/3641912321
Get it right
www.flickr.com/photos/roome/3390682853
Get it wrong
What is your real job?
What is your real job?
Attitudes A
Constraints C
Rules R
Problems P
30
Eliminate constraints
to future success
Recurrent constraints
www.flickr.com/photos/johnduffell/3646401418
Collective constraint-based thinking
Attitudes A
Constraints C
Rules R
Problems P
Rule-based thinking
www.flickr.com/photos/squonk/651697384
Guide them in their decision
www.flickr.com/photos/articnomad/183719678
Mental barriers
www.flickr.com/photos/vipulmathur/3209419390
Create choices
Attitudes A
Constraints C
Rules R
Problems P
39
A fresh perspective
40
“I am always doing that which I can not do in order that I may learn how to do it.”
– Pablo Picasso
Attitudes A
Constraints C
Rules R
Problems P
Pirouette around
the problem
www.flickr.com/photos/bichxa/3506067222
How can can you cut
through
erent f
dif think
Resilient Thinking 3
Possibility Thinking 1
AND Thinking 2
Tell
Ask
Problem Solution
• Asking questions about
the problem
• Describing possible solutions
Conversational Compass
• Describing the problem
• Asking questions about
possible solutions
Resilient Thinking 3
Possibility Thinking 1
AND Thinking 2
Change your thinking
www.flickr.com/photos/oriol_gascon/2172565951
The hard way
AND thinking
Child-like thinking
www.flickr.com/photos/toekneesan/3847444842
Resilient Thinking 3
Possibility Thinking 1
AND Thinking 2
We see this
www.flickr.com/photos/thetruthabout/3550778966
They see this
www.flickr.com/photos/nnova/1294405955
55
Cyclonic Separation
“You could regard the first 5,126 as mistakes, but failure is essential to innovation.”
How many prototypes?
SUCCESS Takes time
Failure comes early
Learning point
www.flickr.com/photos/winemegup/3641912321
Get it right
Going to do To cut through
What 3 things are you
COMPLEXITY?
www.flickr.com/photos/horacio/3781750
www.flickr.com/photos/horacio/3781750
David R Ednie President & CEO
SalesChannel Europe Ph: +33 676 60 09 25 (FRA) Ph: +61 415 94 51 57 (AUS)
Email: david@saleschannel-europe.com Website: www.saleschannel-europe.com
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