Business English - Electronic Commerce

« Electronic Commerce »

Mr Seyf-eddine DriDi

2016-2017

Business English

Plan

Introduction

Definitions :Electronic Commerce

Types of E-Commerce

The process of E-commerce

Advantages & Disadvantages of E-commerce

Conclusion

Introduction

E-commerce is a new way of conducting business,

and as with any other new application of technology, it

presents both opportunities for improvement and

potential problems.

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Electronic Commerce: Definitions

There are many different definitions about E-Commerce.

Electronic commerce is the process of buying, selling, or

exchanging products, services, or information via computer

networks.

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Zwass defines E-commerce as “ The sharing of business

information, maintaining business relationships, and the

conducting business transactions by means of

telecommunications networks”

Vladimir Zwass : Ph.D. in computer science from Columbia University.

E-Commerce can be defined from these perspectives:6

Business

Process

CollaborationService

Learning Community

E-business

A broader definition of the EC which

includes not only purchasing and selling

goods and services, but also serving

customers, collaborating with business

partners and Electronic transactions

within an organization.

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Capabilities Required for E-Commerce

Enable buyers to:

1. Review product and

service information

2. Place orders ;

Authorize payment

3. Receive both goods

and services on-line

Enable sellers to :

1. Advertise products

2. Receive orders

3. Collect payments

4. Deliver goods

5. Provide ongoing

customer support

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E-Commerce applications are supported by infrastructure and

by these five support :9

Support services

Business partnerships

Classification of E-Commerce by

the Nature of the Transactions or

Interactions

Business-to-business (B2B) :

E-commerce model in which all of the participants are businesses or other

organizations .

Business-to-consumer (B2C) :

E-commerce model in which businesses sell to individual shoppers

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Business-to-business-to-consumer (B2B2C):

E-commerce model in which a business provides some product or service to

a client business that maintains its own customers

Consumer-to-business (C2B):

E-commerce model in which individuals use the Internet to sell products or

services to organizations or individuals who seek sellers to bid on products or

services they need

Consumer-to-consumer (C2C) :

E-commerce model in which consumers sell directly to other consumers.

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12The process of E-commerce

The breakdown of sales by Internet

sector is as follows:

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28%

27%

17%

10%

10%

8%

Sales

Computer products

Travel and tourism

Hobbies

Clothing

Gifts

Other

Advantages of E-commerce

Faster buying/selling procedure

Easy to find products. Buying/selling 24/7.

More reach to customers

No geographic limitations.

Low operational costs and better quality of services.

No need of physical company set-ups.

Easy to start and manage a business.

Customers can easily select products from different providers without moving around

physically.

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Disadvantages of E-commerce

Unable to examine products personally

Not everyone is connected to the Internet

There is the possibility of credit card number theft

Mechanical failures can cause unpredictable effects

on the total processes.

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Conclusion

The Internet has lead to the birth and evolution E-commerce. E-

commerce has now become a key component of many

organizations in the daily running of their business.

As the Internet and in turn E-commerce has developed, and

continues to evolve and grow, it is vital that any organization, in any

particular industry, must base its strategic planning around such a

rapidly growing medium

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Thank you for your attention

!

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