Upload
seyfeddine-dridi
View
105
Download
3
Embed Size (px)
Citation preview
« Electronic Commerce »
Mr Seyf-eddine DriDi
2016-2017
Business English
Plan
Introduction
Definitions :Electronic Commerce
Types of E-Commerce
The process of E-commerce
Advantages & Disadvantages of E-commerce
Conclusion
Introduction
E-commerce is a new way of conducting business,
and as with any other new application of technology, it
presents both opportunities for improvement and
potential problems.
3
Electronic Commerce: Definitions
There are many different definitions about E-Commerce.
Electronic commerce is the process of buying, selling, or
exchanging products, services, or information via computer
networks.
4
5
Zwass defines E-commerce as “ The sharing of business
information, maintaining business relationships, and the
conducting business transactions by means of
telecommunications networks”
Vladimir Zwass : Ph.D. in computer science from Columbia University.
E-Commerce can be defined from these perspectives:6
Business
Process
CollaborationService
Learning Community
E-business
A broader definition of the EC which
includes not only purchasing and selling
goods and services, but also serving
customers, collaborating with business
partners and Electronic transactions
within an organization.
7
Capabilities Required for E-Commerce
Enable buyers to:
1. Review product and
service information
2. Place orders ;
Authorize payment
3. Receive both goods
and services on-line
Enable sellers to :
1. Advertise products
2. Receive orders
3. Collect payments
4. Deliver goods
5. Provide ongoing
customer support
8
E-Commerce applications are supported by infrastructure and
by these five support :9
Support services
Business partnerships
Classification of E-Commerce by
the Nature of the Transactions or
Interactions
Business-to-business (B2B) :
E-commerce model in which all of the participants are businesses or other
organizations .
Business-to-consumer (B2C) :
E-commerce model in which businesses sell to individual shoppers
10
Business-to-business-to-consumer (B2B2C):
E-commerce model in which a business provides some product or service to
a client business that maintains its own customers
Consumer-to-business (C2B):
E-commerce model in which individuals use the Internet to sell products or
services to organizations or individuals who seek sellers to bid on products or
services they need
Consumer-to-consumer (C2C) :
E-commerce model in which consumers sell directly to other consumers.
11
12The process of E-commerce
The breakdown of sales by Internet
sector is as follows:
13
28%
27%
17%
10%
10%
8%
Sales
Computer products
Travel and tourism
Hobbies
Clothing
Gifts
Other
Advantages of E-commerce
Faster buying/selling procedure
Easy to find products. Buying/selling 24/7.
More reach to customers
No geographic limitations.
Low operational costs and better quality of services.
No need of physical company set-ups.
Easy to start and manage a business.
Customers can easily select products from different providers without moving around
physically.
14
Disadvantages of E-commerce
Unable to examine products personally
Not everyone is connected to the Internet
There is the possibility of credit card number theft
Mechanical failures can cause unpredictable effects
on the total processes.
15
Conclusion
The Internet has lead to the birth and evolution E-commerce. E-
commerce has now become a key component of many
organizations in the daily running of their business.
As the Internet and in turn E-commerce has developed, and
continues to evolve and grow, it is vital that any organization, in any
particular industry, must base its strategic planning around such a
rapidly growing medium
16
Thank you for your attention
!
17