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Presentation on what trust is and how to build it in the association leadership context.
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Building Trust Between Members
and the Boardby Jamie Notter
Vice President, Organizational Effectiveness
2010 VAR Local Association Leadership ConferenceMarch 25, 2010
http://www.flickr.com/photos/12836528@N00/1303402061
associations are not easy
3
data
http://www.history.navy.mil/photos/images/s-file/s584156c.htm
community
http://www.flickr.com/photos/niallkennedy/40727794/
trust
http://www.flickr.com/photos/joi/2941559903/
what is trust?
3
what is trust?
1.You are competent.
2.You won’t hurt me.
3.You will protect me.
how do you build trust?
4
consistency
http://picasaweb.google.com/lh/photo/HAmLBMqMy3PQYG3cds1H4Q
transparency
http://www.flickr.com/photos/mjkmjk/483130093/
truth
truth
http://www.flickr.com/photos/doctorow/2869332715/
letting go
http://www.flickr.com/photos/eyeliam/1368228262/in/set-72157600350369019/
consistencytransparency
truthletting go
there is a bigger problem
trustconsistency
transparency
truth
letting go
organizations
orders
brand
message
control
maybe our organizations
need to bemore human
thank you!www.getmejamienotter.co
m
@jamienotter
jnotter@mgmtsol.com
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