Awesomely simple AOA Keynote 12.02.14

Awesomely Simple

Do NOT Freak Out!!!!

For those who are prepared…For those who

are prepared…

…chaos brings opportunity

The Key To Success in the New Normal…

•Nimbleosity

•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = BE

The level of highly satisfied and

engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

1,300,000 interviews: Basic 4 + 1

Wow No Surprises Cheer

7 Keys to TRUST• Tell the truth

• Be transparent

• Extend trust & respect

• Be vulnerable

• NO games

• Keep your promises

• Communicate clearly

VOC

Moments Of Truth

NITB

WOM = 48-74%

The five keys to accountability

1. 100% Clarity + Appropriate Authority

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure

9

1. What did I learn today?

2. Who did I meet today?

3. Did I live my values today?

Summary

1. Talent

2. Strong Customer Relationships

3. Nail the MOTs

4. Add Unique Value

5. Generate Positive WOM

If you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

*** Please connect with me on LinkedIn ***

You might enjoy my blog:

www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence