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6 Simple Ways To Manage Complexities
By 3CTT
educational: free distribution
educational: free distribution
● stakeholders with more demands
● informed customers with more choices
● global markets than before
● difficult to create value
● crossing demands and fast changes
World becomes more complex because ... MORE
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Common Mistake:
Tighten control when business
become complex complicates
matters.
The Reality Is ...
Management ≠ Control
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Analytic | Act On Critical Issue | Identify Patterns | Big Picture In Mind AlwaysPredicts to prevent problems to occur reduces reactive management
Predictive Management
Reactive ManagementThe ability to get resources back into production fast.
Decisive | Act Quick | Root Cause | Create Solution | Innovative | Calm & In Control
What is the BEST
approach?
No single management approach can
handle complexities
properly!
Neither just predetermined
structure & process nor feelings &
relationships approach sufficient!
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6 SIMPLE WAYS
we need to fight
Complexitywith simplicity
● Keep control within a range ● Agile organization @ work● Humanize but well-disciplined ● Responsibilities shift top down
Principles
First 3 WaysEquip at personal level to uplift their potential intelligence & energy.
Next 3 WaysWell-equipped individual is positioned to confront
complexity in a team.
To manage
First 3 WaysEquip at personal level to uplift their potential intelligence & energy.
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The 1st Way Know your people
What is the day-to-day work?
Regardless of good or badReasons behind each action
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The 1st Way Know your people
Methods
● Standup meeting to understand daily activities.
● Note and confirm flows
● Use 112 Questions + BEP©3CTT to evaluate and understand the reasons for each activity.
● 3C checkpoints - Compassion; Commitment; Constraints
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The 2nd Way Strengthen Blenders
People who getting things done cross-functionally act as blenders to put & glue organization together as a whole to complete tasks. Identify and provide power, authority
and incentives to improve below to achieve goals:
● Cooperation | Coordination | Collaboration
Don’t increase rules and controls!
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The 2nd Way Strengthen Blenders
Methods
● Identify the blenders in areas of conflicts and tensions.
● Design/ redesign to loosen or keep control within a range
● Create blenders or scrum master (project)
● Design for cooperation, coordination, & collaboration
● Develop incentive and career scheme
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The 3rd Way Create New Power
Not Power Shifting
Increase total quantity of
Power
Can be of a trivial matter
Balance autonomy and
cooperation
More people can make decision
Become more agile
Respond to complexity
faster
More leaders
Strategic at frontline
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The 3rd Way Create New Power
Methods
● Define the issue(s) or common concerns of a group
● Create power to drive cooperation not reduce others
● Balance power within team (Team Modeling)
● Costs benefits analysis on Power over complexity
● Power created has direct impact to performance
● Also suitable for change of system, process, and structure
Next 3 WaysWell-equipped individual is positioned to confront
complexity in a team
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The 4th Way Increase Mutual Benefits
Cultivate mutual benefits environment for the team to deal with
complexity to achieve their goals.
The essence here is to: “
make people dependent on each other”
Complex environment cause works to become
interdependentMake people
cooperate willingly to
simplify organization
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The 4th Way Increase Mutual Benefits
Methods
● Three Areas
○ Improve considerations by eliminate internal dominant
○ Improve cooperation by remove some resources
○ Create situation for mutual performance requirements
● Create situation not execution
● Adopt fuzzy management skills
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The 5th Way Makes Responsible Decision
Go back to primary school kids lesson!
Results of the task/ activity
but through knowing the impacts of the actions
People cooperate
responsibly
not through supervision, KPIs, and incentives
willing to act to complete own task cooperatively
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The 5th Way Makes Responsible Decision
● Standup meeting - frequent feedback & interact with others
● Use AMS formula to know the:
○ consequences of the all actions in collective results
○ responsibility of one own actions
● Perform impact tests at individual actions
● Experience problems created by own actions
Methods
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The 6th Way Reward For Cooperation
Reward
On Coopera
tion;
Improve
ment >
Risk
Hide problem
Results
Not Punish On Failure(no point crying over spilled milk)
Punish for
Not solving problem
Rewards for people who look for thing(s) that stop progress and find way to overcome it (them).
Blame on failure may lead to risk
averse which lead to hide problems.
Change performance evaluation &
reward system to
turn on cooperation
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The 6th Way Reward For Cooperation
Methods
● Stop blaming others (blame yourself), this uplift inner drive
● Develop formula for success at group level
● Set guiding rules for managers when seeking feedbacks, provide coaching, and asking questions
● Avoid reliance from top by disable escalation - focus to be more independent
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● Fact findings On Cooperation and Complexity
● Build Irresistible Business Case
● Create an action plan
Implement the Six Simple Ways into Your Organization
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Implement the Six Simple Ways into Your Organization
Fact findings On Cooperation and Complexity
Find the pain points of complexity that lead to the need to cooperate
Understand (may ask) how they would like to do for the cooperation
The reasons to why adopt Six Simple Way are the most attractive
Find out the impedes getting in the way of cooperation
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Implement the Six Simple Ways into Your Organization
Build Irresistible Business Case
Argue on pain points and reasons base on the most convincing way why the Six Simple Ways are urgently needed. Supporting information based on fact findings.
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Implement the Six Simple Ways into Your Organization
Create An Action Plan
● Design formula and six simple ways platform● Address complexity by cooperation● Agile approach to get people built it for
themselves on an on-going basis and increase acceptance rate
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Note ...what need to watch out
Beware not to complicate the complexity and bordered by traditional concept:● refrain from controlling● not to measure results to judge performances
Six simple ways influence day-to-day works through turning on autonomy in cooperation at operational level. This deliberate change may be marginal but the impact to the organization’s bottom line is significant.
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Warning… not everyone can use this!
Best for decentralized decision-making organization and with following criteria:● Stable cash flow● Less autocratic Leadership● Positive culture● Suffered from bureaucratic organization● Desperate company in complex environment
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If you have any querycare@3cthinktank.com
3CTT is a management consultant who advise and run projects for holistic business solutions, usually end-to-end, to improve business and make achievements. They cover all business functions with unique IT enhancements to increase companies’ competitive advantages, maximizing revenue, liquidity, & profit while designing highly effective organization.
We had been recognised by many as Trusted Advisor, Growth Driver, Turnaround Expert, Exceptional Motivator, Strategist, Business Designer, and Dynamic Change Agent
For more information: www.3cthinktank.com
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