2003 Innovation Expo: (W)e Coast Guard

ISDwe make IT happen

ALMISAviation Logistics Management

Information System

LCDR Dan TaylorUSCG Aircraft Repair and Supply

CenterElizabeth City, NC

252.335.6170

ISDwe make IT happen

Background

• ARSC one of 3 USCG data centers• Support 26 Air Stations, ARSC, HITRON, staff elements

• Well established business processes• Recently completed 5 year, $12.3M AC&I project to integrate two legacy apps and meet new requirements

• ALMIS now a single system with four subsystems

ISDwe make IT happen

Organization

• No system can be more integrated than the people who produce it

• Close relationship between government and contractor was a must

• Simple processes served us well• Values must be communicated clearly• Investment in our people paid off• Built relationships between developers and customers

ISDwe make IT happen

Software

• Buy versus build question is not simple

• User interface leveraged existing business practices

• Words and colors matter• Delivered task-oriented online help• Involved customer in deployment strategy

• People are subject to Darwin’s theory, not Moore’s law

ISDwe make IT happen

Implementation

• Formed and invested in implementation team

• Distant learning yields distant results

• Face-to-face initial training at customer site was a must

• Taught basic computer skills in many cases

• Extensive real world testing prior to fleet-wide rollout

• Delivered total solution: hardware, software, training, long term support