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(W)e-Coast Guard talk from 2003 Coast Guard Innovation Expo in Baltimore Maryland
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ISDwe make IT happen
ALMISAviation Logistics Management
Information System
LCDR Dan TaylorUSCG Aircraft Repair and Supply
CenterElizabeth City, NC
252.335.6170
ISDwe make IT happen
Background
• ARSC one of 3 USCG data centers• Support 26 Air Stations, ARSC, HITRON, staff elements
• Well established business processes• Recently completed 5 year, $12.3M AC&I project to integrate two legacy apps and meet new requirements
• ALMIS now a single system with four subsystems
ISDwe make IT happen
Organization
• No system can be more integrated than the people who produce it
• Close relationship between government and contractor was a must
• Simple processes served us well• Values must be communicated clearly• Investment in our people paid off• Built relationships between developers and customers
ISDwe make IT happen
Software
• Buy versus build question is not simple
• User interface leveraged existing business practices
• Words and colors matter• Delivered task-oriented online help• Involved customer in deployment strategy
• People are subject to Darwin’s theory, not Moore’s law
ISDwe make IT happen
Implementation
• Formed and invested in implementation team
• Distant learning yields distant results
• Face-to-face initial training at customer site was a must
• Taught basic computer skills in many cases
• Extensive real world testing prior to fleet-wide rollout
• Delivered total solution: hardware, software, training, long term support