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How to Build a Happy CompanyAn Introduction
Oleg Lions, MBA
Why I Developed This Presentation
Foreword
I want you to be happy and
successful
I want you to transform your business into a
happy organization
I want your company to maximize its corporate
performance
I want you to make all your stakeholders
happy
I want you to make a lot of mone and get the highest ROI
Has a Lean Corporate Structure
Operates at Maximum
Performance
Gets the Most Out of Stakeholders
Makes Its Stakeholders Happy
Foundation
How Can We Identify a Happy Company?
Lean Structure
PerformanceAggregate
Value
Corporate Stakeholders
Foundation
Focus of a Happy Company
* distributors, dealers, agents, etc.
Foundation
Key Corporate Stakeholders
Foundation
Why Operate at Maximum Performance?
An individual is happy only when he/she is the best he/she can be
To be the best one can be, one – by definition - has to operate at 100% performance
Therefore, an organization can be considered happy only when it operates at maximum possible performance
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2
3
Foundation
Why Lean Corporate Structure?
A lean organization is the one that
contains only those objects necessary and sufficient to
operate at maximum performance
An ‘overweight’ business and the one with missing
‘body parts’ are very uncomfortable in
the ‘corporate jungle’
Therefore, only a lean organization can be considered
happy
Foundation
What Makes Corporate Stakeholders Happy?
Their aggregate needs are satisfied
Their aggregate wants are satisfied
Their perceptions match the
reality
Their expectations
are high
Their expectations are alwaysexceeded
They giveas well as receive
* Also called aggregate value (AV)
Foundation
Requirements for a ‘Corporate Harmony’
‘Incoming’ and ‘outgoing’
value balance each other
Organization creates the
maximum amount of
FFES* value for its
stakeholders
Stakeholders create the
maximum possible value
for an organization
Organization Stakeholder
Provides Products or
Services
Satisfied Needs & Wants
Creates Aggregate
Value
Motivates Decisions & Actions
Provides Products or
Services
Satisfied Needs & Wants
Creates Aggregate
Value
Motivates Decisions & Actions
All stakeholders provide the company with products and/or explicit or implicit services
Foundation
Key Stakeholder Relationship Management Diagram
These four activities are interrelated and must be executed in
parallel
A happy organization is said to be in the state of corporate happiness
Foundation
Four Steps to Building a Happy Company
* products, brands, assets, SBU, branches, etc.
Foundation
How to Optimize Your Corporate Structure
Identify (‘visualize’) allcorporate objects* in your
system
Identify & eliminate redundant objects (‘cut fat’)
Identify & add missing objects (‘add limbs’)
Integrate your objects in the most efficient
& natural way
Foundation
How to Maximize Your Corporate Performance
Identify all KPI for allcorporate objects in a
lean system
Optimize values of all KPI
Maximize synergy between corporate
objects
Visualize all corporate processes
Reengineer allinefficient corporate
processes
Foundation
How to Make All Your Stakeholders Happy
Identify all your key
stakeholders
Identify all FFES needs &
desires of your
stakeholders
Create high stakeholder expectations
Satisfy* needs &
desires of your
stakeholders
Exceed stakeholders’ expectations
Make sure stakeholders’ expectations
match the reality
* with your products and services
Foundation
How to Get the Most Out of Your Stakeholders
Identify aggregate corporate needs (financial, functional, emotional and spiritual)
Identify stakeholders’ decisions and actions (‘services’) needed to satisfy these needs
Motivate your stakeholders to make the decisions and perform actions that will create the maximum amount of AV
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To make your company happy, you will have to make a ‘Mount Everest -size’ quantum leap in corporate performance, structure and shareholders’ happiness
You can climb this Mount Everest. You just take one step at a time, neverlook back and always keep your eyes glued to the top- Jacqueline Susan
Quantum
Leap
Project
ComprehensiveBusiness Analysis
Continuous Improvement
System
Strategic Corporate
Reengineering
How-To
Key Stages in Your Quantum Leap Project
You want to make this
quantum leapYou can make this quantum
leap
You must make this quantum
leap
You will make this quantum
leap
Foundation
Why You Will Make this Quantum Leap
Self-Actualization
Foundation
Why You Want to Make this Quantum Leap
You want to be the best you can be
You want your business to be the
best it can be
You want to be happy at home and
at work
You want to be around happy
people
Foundation
Why You Want to Make this Quantum Leap (cont’d)
Practically all companies operate at 10-15% of maximum
performance Corporate structures are far
from lean
Stakeholders are not very happy
There is a lot of room for a quantum leap Your business can
double, triple and even quadruple its corporate
performance
Foundation
Why You Can Make this Quantum Leap (cont’d)
Foundation
Why You Must Make this Quantum Leap (cont’d)
Quantum Leap
Frequent tectonic changes in an external corporate environment require no less frequent
quantum leaps
There is an enormous pressure from an increasingly
intense and increasingly global
competitionBetween quantum
leaps, each business must operate a highly efficient continuous
improvement system
Key Relevant Global Trends
Foundation
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Overload with accurate and inaccurate information
(‘infoglut’)
Intense and global competition that is getting
more intense and more global by the day
Faster and faster pace of business by the day
Increasingly complex global environment getting more and more complex by the
day
Increasingly chaotic global environment getting more
and more chaotic by the day
Quantum and rapid changes in corporate environment
Powerful External Pressure
Foundation
To optimize corporate structures
To keep performance optimized at all times
To keep corporate structures lean
To use the most efficient management
technologies*
To maximize corporate
performance
Foundation
Five Steps to Corporate Happiness
Develop a comprehensive description of your company ‘AS IS’
Develop a comprehensive description of your company ‘TO BE’
Develop financial and operational plans for a quantum leap
Execute financial and operational plans for a quantum leap
Develop and deploy continuous improvement system
Foundation
Why No One Is Making this Quantum Leap?
Successful quantum leap project requires adequate and highly
efficient MTT –methodology, tools &
technologies
Currently, no one is offering the necessary
methodology, tools & technologies
There is only one place where you can
obtain this methodology, tools
& technologies
Other Resources & Contact Information
Download my white paper “How to Transform Your Business into a Happy Organization”. For a comprehensive corporate happiness solution, check out my seminar under the same title and my consulting services.
My corporate happiness blog:
www.corporatehappinessguide.com
www.linkedin.com/in/oleglions
@oleglions
