upstream-works documents

How to Systematically Improve First Contact Resolution
Business How to Systematically Improve First Contact Resolution
Performance Based First Contact Resolution
Business Performance Based First Contact Resolution
First Call Resolution and the Complex Customer Interaction
Business First Call Resolution and the Complex Customer Interaction
First Contact Resolution - How Does Email Affect Customer Satisfaction?
Business First Contact Resolution - How Does Email Affect Customer Satisfaction?
Repeat Calls - Assessing the Damage and Calculating the Cost
Business Repeat Calls - Assessing the Damage and Calculating the Cost
First Contact Resolution in the Details
Business First Contact Resolution in the Details
Increasing Call Center Effectiveness with First Call Resolution
Business Increasing Call Center Effectiveness with First Call Resolution
Actionable Social Media for the Call Center
Business Actionable Social Media for the Call Center
Introduction to First Call Resolution
Business Introduction to First Call Resolution
The Business Value of a Smart Agent Desktop
Software The Business Value of a Smart Agent Desktop