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Social Media & Financial Services Workshop
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Persuasive Solutions for Demanding Times
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Persuasion Marketing
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Increasing conversions using the Science of Persuasion
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Customer Centric Retail: Nine Lessons from the Digital Frontline
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3rd Annual Online Customer Engagement Survey Report 2009
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Digital Tools for Cutting Edge Journalists
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Creating Customer Engagement Strategies
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Customer Engagement and 10 Tips for Online Persuasion
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The Future of Voice of Customer Programmes - from Research to Customer Engagement
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2nd Annual Online Customer Engagement Survey Report 2008
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6 Principles of Persuasion
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Digital Customer Engagement in a Troubled Economy
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Feeding the brain: the role psychology plays in buying, eating and enjoying food
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Time & the attention deficit
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1st Annual Online Customer Engagement Survey Report 2007
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Winners & Losers in a Troubled Economy: how to engage customer online for competitive advantage
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Online Persuasion: What I'm currently thinking about
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Winners and Losers Quiz
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6 Theses - Digital Customer Engagement and the Troubled Economy
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The challenge of Social & mobile customer engagement
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