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rainer-uphoff documents
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From CRM to CEM – monetizing real loyalty
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avionline – generating value for a mobile world
Business
From CRM to CEM – monetizing real loyalty
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Rainer Uphoff (CEO avionline ) - Customer Experience Mananagement for Airlines. Keynote at the Worldticket User Conference 2010, Copenhague
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Airline Customer Experience by Rainer Uphoff - 2010 World Ticket Keynote