marsha-collier documents

What Are The Strengths and Weaknesses of Customer Service?
Documents What Are The Strengths and Weaknesses of Customer Service?
Will Low Facebook Customer Satisfaction Boost Google Plus?
Documents Will Low Facebook Customer Satisfaction Boost Google Plus?
What can we learn from the Voice of the Customer?"
Documents What can we learn from the Voice of the Customer?"
What Are Good Ways to Act on Customer Feedback?"
Documents What Are Good Ways to Act on Customer Feedback?"
Is customer service ever UNimportant to a business?
Documents Is customer service ever UNimportant to a business?
How Do You Know Your Customer is Happy?
Documents How Do You Know Your Customer is Happy?
How Do You (personally) Make a Real Difference with Customer Service?
Documents How Do You (personally) Make a Real Difference with Customer Service?
How Can CSRs Show understanding for Customers; Regardless of Service Channel?
Documents How Can CSRs Show understanding for Customers; Regardless of Service Channel?
How #WillYouMarryMe unfolded on Twitter
Documents How #WillYouMarryMe unfolded on Twitter
What skills are most valuable for front line customer service?
Documents What skills are most valuable for front line customer service?
Will social and mobile customer service put an end to the script?
Documents Will social and mobile customer service put an end to the script?
How can social media revolutionize airline industry customer service?
Documents How can social media revolutionize airline industry customer service?
What top actions have the biggest impact on your customer's experience?
Documents What top actions have the biggest impact on your customer's experience?
Is Tiered Customer Service Ethical, Practical & Unavoidable?
Documents Is Tiered Customer Service Ethical, Practical & Unavoidable?
Is "First Call Resolution" the most important metric for Customer Service?
Documents Is "First Call Resolution" the most important metric for Customer Service?
How do you measure your customer service success?
Documents How do you measure your customer service success?