karen-ferris documents

Balanced Diversity A Portfolio Approach to Organisational Change (2012)
Technology Balanced Diversity A Portfolio Approach to Organisational Change (2012)
How Green Is Your ITIL? (2011)
Technology How Green Is Your ITIL? (2011)
Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011)
Technology Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011)
ITSM Monopoly - The Game of Tool Selection
Technology ITSM Monopoly - The Game of Tool Selection
What's CSR Got To Do With IT? (2010)
Technology What's CSR Got To Do With IT? (2010)
ITSM Monopoly
Technology ITSM Monopoly
Balanced Diversity - Which Practices for Which Change?
Technology Balanced Diversity - Which Practices for Which Change?
The Lost World of Problem Management (2009)
Technology The Lost World of Problem Management (2009)
BYOD Revolution Means ITSM Evolution
Technology BYOD Revolution Means ITSM Evolution