hilario-fiandeiro documents

Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
Business Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
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Counting What Counts in Contact Centers - Call Quality Monitoring
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Counting what Counts in Contact Centres - A Course Introduction
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How to Design Much Better Customer Service Experiences
Business How to Design Much Better Customer Service Experiences
Which Skill Matters MOST when Dealing with Irate Customers?
Leadership & Management Which Skill Matters MOST when Dealing with Irate Customers?