highereditmgt documents

The service desk as a strategic function
Technology The service desk as a strategic function
Connecting ITSM to IT governance
Technology Connecting ITSM to IT governance
IT project management: the process of last resort
Technology IT project management: the process of last resort
ITIL Demand Management: why August is a bad time for a presentation
Technology ITIL Demand Management: why August is a bad time for a presentation
How to Ride the Maturity Model Wave
Technology How to Ride the Maturity Model Wave
Iterative itsm implementation using TeamDynamix
Technology Iterative itsm implementation using TeamDynamix