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gfk-user-centric documents
Business
UX Research: What They Don't Teach You in Grad School
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Parental Controls: Out of Control
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Usability in the Contact Center
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Conducting Longitudinal Mobile Studies
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Strategies for Improving the Readability of Printed Text
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Web 2.0 Needs to Include the User Experience Perspective
Health & Medicine
There is No Such Thing as User Error
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No, But Really, Do I Need Eye Tracking?
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Models and Methods for Global User Research
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Usability Guidance for Improving the User Interface and Adoption of Online Personal Health Records
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How to Select an Electronic Health Record System that Healthcare Professionals can Use
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For a Better Agent Experience in Contact Centers, Press 1 Now
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Complex User Interfaces Don't Need to Be...Complex
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Service Design: Beyond Customer Journey Mapping