david-loia documents

The Most effective models for Customer Support Operations
Business The Most effective models for Customer Support Operations
How many Mobile Chat Agents Do I Need? Using Erlang C to Calculate a statistically valid answer
Business How many Mobile Chat Agents Do I Need? Using Erlang C to Calculate a statistically valid answer
Delivering Excellent Support Customer Experiences in Marketing
Business Delivering Excellent Support Customer Experiences in Marketing
Knowledge Base Concepts in Customer Support Excellence
Business Knowledge Base Concepts in Customer Support Excellence