contact-centre-management-group documents

Corporate governance-200712
Business Corporate governance-200712
Presence - Customer experience optimisation through a customer-centric Contact Centre strategy
Business Presence - Customer experience optimisation through a customer-centric Contact Centre strategy
CCMG Awards 2014
Business CCMG Awards 2014
Contact Centre Evolved – Proactive Engagement and Software as a Service (SaaS)
Business Contact Centre Evolved – Proactive Engagement and Software as a Service (SaaS)
Technological Innovation Driven by Winning Partnerships: Bankserv Africa
Business Technological Innovation Driven by Winning Partnerships: Bankserv Africa
Becoming a Professional in Today's Future Contact Centre - Barbara Knight
Business Becoming a Professional in Today's Future Contact Centre - Barbara Knight
High Performance Culture - Femi Adebanji
Business High Performance Culture - Femi Adebanji
Isn’t technology supposed to make our lives easier?
Business Isn’t technology supposed to make our lives easier?
Top 10 ways to maximize productivity with Multi Channel Communications
Business Top 10 ways to maximize productivity with Multi Channel Communications
“To Cloud or Not To Cloud – the big Contact Centre Question, Interactive Intelligence
Business “To Cloud or Not To Cloud – the big Contact Centre Question, Interactive Intelligence
“Power to the People” – that’s what comes after multichannel and omnichannel!
Business “Power to the People” – that’s what comes after multichannel and omnichannel!
POPI Update 2013
Business POPI Update 2013
15h00 three questions followers want their leaders to answer ccmg 28 august 2014
Documents 15h00 three questions followers want their leaders to answer ccmg 28 august 2014
Aligning Attitudes, Aptitudes and Aspirations, Benchmarking metrics for the development of Contact Centre Agents
Business Aligning Attitudes, Aptitudes and Aspirations, Benchmarking metrics for the development of Contact Centre Agents
People: Three questions followers want their leaders to answer
Business People: Three questions followers want their leaders to answer
Reality check product overview
Business Reality check product overview
People: Labour law amendments
Business People: Labour law amendments
1Stream Hosted Contact Centre
Business 1Stream Hosted Contact Centre
ATTITUDES ARE CONTAGIOUS…..IS YOURS WORTH CATCHING?
Business ATTITUDES ARE CONTAGIOUS…..IS YOURS WORTH CATCHING?
M&S - Ian Mahoney – Our Multi-Channel Journey
Business M&S - Ian Mahoney – Our Multi-Channel Journey
Ccmg presentation 20 november2013
Business Ccmg presentation 20 november2013