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andy-polaine documents
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Designing services for messy lives
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Blueprint+: Developing a Tool for Service Design
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DOTT Cornwall - Introduction to Service Design and Methods
Education
COTEN: Service Designing Higher Education
Education
Designing Education's Future: Online, collaborative, playful and socially aware
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Designing Multichannel Services for Lives Beyond the Screen - UX Week 2014
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Mind the gaps—designing multichannel service experiences for real people
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Design to the Power of Ten
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Blueprint+: Developing a Tool for Service Design