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Annual Conference 2013 Reeling In The Rogues Presented by Mark Caldicott TATOC Annual Conference 2013 - Finding Solutions

TATOCConference2013HelplinePresentation

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Presentation from Mark Caldicott, TATOC Consumer Helpline manager for the TATOC conference 2013.

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Annual Conference 2013

Reeling In The Rogues

Presented by Mark Caldicott

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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TATOC CONSUMER HELPLINE

0845 230 2430

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

Page 3

Boy!!

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

45,000 calls and e-mails

Over 35 a day

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

Re-sale Questions

Bogus Legal Firms

Sales and Marketing

Exchanges

Timeshare Resorts

Cold Calling Companies

Even Next Door’s Cats……!!!!!!!

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

http://www.tatoc.co.uk/consumer-help/cold-callers

TATOC COLD CALLERS LIST

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

TATOC Annual Conference 2013 - Finding Solutions

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Reeling In The Rogues

Reported lost TATOC sent InfoRogue Resale Companies £250,312 £219,317 88%Take Over £65,409 £56,909 87%Sales & Marketing Timeshare £41,950 £28600 68%Bogus Legal Firms £37,443 £28,418 76%Cash-back Failure £10,945 £ -Sales & Marketing Non Timeshare £6,995 £6,995 100%Bonus Week Offers £5,735 £5,056 88%

£418,789 £345,295 82%

TATOC Annual Conference 2013 - Finding Solutions

September 2012 – March 2013

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Reeling In The Rogues

DON’T DEAL WITH COLD CALLERS!!!

TATOC Annual Conference 2013 - Finding Solutions