TATOCConference2013GeoffChapmanTATOC

2013CONFERENCE

UPDATE SINCE LAST CONFERENCE

TATOC2008 – 2012

INCREDIBLE JOURNEY

UNKNOWN TERRITORY

CHANGES OF DIRECTION

2013CONFERENCE

2008

MISSION?OBJECTIVES?

VALUES?

2008

MEMORANDUM &

ARTICLES OF ASSOCIATION

OUTDATED

AND NEEDED REVIEW

MISSION STATEMENT

TATOC exists “To safeguard and enhance

the timeshare holiday experience

for existing and potential users

and to be the voice of owners”

BELIEFS

* Genuine timeshare products, including resorts, points-based schemes and holiday exchange programmes, correctly sold and well managed, represent a high-quality, cost-effective, long-term holiday purchase and an excellent holiday experience for owners.

* The future of timeshare is vitally dependent on a good understanding and relationship between timeshare consumers and all aspects of the timeshare industry.

CONSTITUTION

CONFERENCE 2008 VOTED

AND AGREED

TO ADOPT THE NEW

MEMORANDUM & ARTICLES

PRESENTED BY THE BOARD

OBJECTIVES

RELAUNCHED

TATOC

MEMBERSHIP

MORE THAN 90 MEMBER RESORTS

UP ~ 50% IN 5 YEARS

INDIVIDUAL MEMBERSHIP SCHEME

433 INDIVIDUAL MEMBERS

REPRESENT >>350,000 WEEKS OF OWNERSHIP

AFFILIATIONS

25 AFFILIATED COMPANIES

TATOC's Timeshare Business Directory

TATOC ACCREDITATION

RESORT ACCREDITATION

LAS CALAS - FIRST ONE IN 2009

9 MORE IN SAME YEAR

NOW HAVE 31 ACCREDITED RESORTS

5+ MORE AWAITING INSPECTION

RE-VISITS COMMENCING

OTHER ACCREDITATION

TATOC ACCREDITED RESALE COMPANY

* OTHER RESALE COMPANIES

* POINTS CLUBS ETC.

CODE OF CONDUCT

CODES OF PRACTICE

OFFICE

SHARETIME

CONFERENCE

TATOC 2010

WORKING TOGETHER

EUROPEAN DIRECTIVE

Directive 2008/122/EC

UK Regulation 2010/2960

BRAND & LOGO

BRAND & LOGO

BRAND

Your name, your principles, your impeccable standards, your virtuous conduct, are your brandand remain an influence with others long after you are gone.

Jason Hartman, Brandofchoice.com

LOGO

COMPANY REGISTERED:UK

LOGO REGISTERED:UK

EUROPEUSA

LOGO

EUROPE: REGISTER OF PROTECTED

TRADE MARKSUS: UNITED STATES PATENTS

AND TRADEMARK OFFICE

ENHANCED OFFICIAL RECOGNITION

WEBSITE

HELPLINE

CONSUMER HELP?

LAUNCHED JAN' 2008

HELPLINE

HELPLINE

~ 45,000 calls & e-mails

>15,000 cases

~11,000 enquiries

~4,000 complaints

~400 timeshare related complaints

<3% of cases were timeshare complaint

>£5,000,000

EXCELLENT TEAM

HELPLINE

poor average good very good excellent0

50

100

150

200

250

300

350

400

450

2 4

32

404

206

TOTAL SCORES ACROSS ALL 6 QUESTIONS

PROUD

NOT DONE IT ON OUR OWN

Good friendsMembers

Associates and PartnershipsAffiliates

Generous Supporters

NOT A TIME FOR

COMPLACENCYWILL BE THEARCHITECT

OF OURDOWNFALL

NOT A TIME FOR

TATOC HUGGING GROUP

Harry’s Desk

NOR IS IT THE END OF THE JOURNEY

IT IS TIME FOR

RENEWED FOCUS

RENEWED VIGOUR

RENEWED DETERMINATION

IT IS TIME FOR

CONSOLIDATION

GROWTH

SPREAD

WHAT IT IS

WHAT IT IS

A STRONG PLATFORM FOR

FINDING SOLUTIONS

Annual Conference 2013

TATOC - Five-Year Plan

Presented by: Harry Taylor

TATOC Annual Conference 2013 - Finding Solutions

Mission Statement

“TATOC exists to protect and enhance the timeshare holiday experience for users

and to be the voice of owners”


Introduction

The timeshare industry faces many challenges:

An ageing owner base

Difficult financial and marketing environment

Evolving consumer requirements

Changing user expectations


Introduction

TATOC must work with the industry to:

Ensure the successful future of timeshare

Service the on-going needs of existing owners

Satisfy the needs of younger markets


Introduction

It is essential that TATOC:

Is NOT seen as the antagonistic outsider

Maintains its independence and impartiality

Grows in size and stature to play its part


TATOC Recognition

TATOC will be recognised as the:

Largest, independent representative body for timeshare consumers in Europe

First point of reference for all those seeking information and assistance


Membership

TATOC is committed to:

Increasing membership by elected resort committees and individuals

Working closely with affiliates and industry bodies

Foster relationships with developer groups, industry suppliers and external agencies


TATOC Consumer Helpline


Growing the Helpline’s reputation

Providing a high quality, informed service

Gaining expertise in European languages

Nurturing relationships with consumer bodies

Extending the service for difficult cases

Introducing a more pro-active approach


TATOC Funding


Continuing the fair unit-based membership fee

Encouraging additional contributions (50p/50c)

Identifying additional funding streams

Creating separate TATOC Consumer Helpline with charitable status


TATOC Codes of Conduct & Practice


Forging good relationship with the legitimate industry

Acknowledging industry best practice

Increasing company TATOC affiliation

Introducing new Codes of Practice


TATOC Accreditation


Increasing resort and re-sale accreditation

Developing accreditation programmes for -

Timeshare points clubs

Flexible shared ownership products

Timeshare sales personnel

Promoting accreditation to increase awareness


Exit Strategies


Working with committees, resorts and industry

Establishing procedures for a fair exit policy

Encouraging younger timeshare owners

Launching new health check service for mature resorts


Europe


Increasing membership by non U.K.-dominant resorts

Recruiting staff with language skills

Enhancing communications with E.U. agencies


Five-Year Plan

Copies of the Five-Year Plan are available at the conference

The Five-Year Plan can be downloaded from the TATOC website: www.tatoc.co.uk

A summary is available in Sharetime Magazine Spring 2013


http://www.tatoc.co.uk/

Travel

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