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Hotel Management
and Operation
Objectives: Identify the basic management structure Explain the different between the term front
of the house and back of the house Familiarize the organizational chart of a hotel
and the functions of it’s employees Identify methods hotels use to reduce their
turnover rate Explain the major legal mandates that relate
to hiring and employment.
Categories of travelers:BusinessmenTouristsHoliday makersMotoristsSea and Air travelersPermanent ResidentsLocal Residents of the areasGuests
common aims :to satisfy their guests to run profitable business
Function of HotelsThe attraction of touristsThe provision of venues and special facilities
Employment opportunities The use of the local productsThe encouragement of Local Businesses and Industries
The provision of Local Amenities – some hotels in addition to providing amenities for their actual staying or resident guests also open their door to those who live the areas in which they are located.
There is a very wide variety of hotels. Many of them can be categorized broadly into types:
Describing and Rating HOTEL
motor hotel is a hotel designed for motorist, and usually has a parking area for motor vehicles.
MOTEL
Town Hotel- a lodging place which is accessible to the vacationists that is why it is located in the town.
Resort Hotel- place used for relaxation or recreation, attracting visitors for vacations and/or tourism. Resorts are places, towns or sometimes commercial establishment operated by a single company.
Tourist Hotel-Tourist Hotel is a heritage-listed building only 300 ft. Airport Hotel- A hotel is an establishment that provides lodging paid on a short-term basis.
Beach Hotel- it is a seasonal resort. is accommodation that sits on the sand.
Business Hotel-A business hotel is a hotel that specifically caters to the needs of business customers. It tends to have larger business facilities, and more conference rooms and function rooms than a hotel designed for tourists.
The Range of Amenities:
Swimming pools
Bedrooms with private bathrooms
Gymnasiums
Coffee shops
Television lounges
Entertainments
Organized Activity
Facilities for Children
Bar Facilities- It might be important to some people weather a hotel holds a license for the sale of alcoholic drinks.
PRICES and TARIFFS The prices which guests can afford to pay
– or are willing to pay.
The tariffs set by a hotels management will depend on many factors and then many types of cost which must be paid to keep the hotel operational.
Purposes of Travel
Travel motivations:HOLIDAY VACATIONS CULTURE and RELIGIONBUSINESSHOBBIESHEALTHSPORTS ACTIVITIES AND RECREATION NEW EXPERIENCES
In hotel organization, there are three departments particularly concerned with accommodation.
The Reception department - Allocate the accommodation .
The housekeeping department – plan, provide and service the Accommodation.
The maintenance department - provide adequate hot and cold water, sanitation, heating, lighting and ventilation as well as maintaining and repairing individual articles and areas within the accommodation operations.
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Duties and Responsibilities:position duties Responsibilities
1. General manager
2. Director of Marketing
• Director of sales
• Food beverage controller
Supervise all the activities
Oversees all sales functions
Facilitates the meetings for banquets and reception
Regulates foods and beverage cost through menu planning
for the coordination of all departments
Accounting the finances
Works closely the with management and provides advice thorugh consultation and reporting
• Front office manger
• Director of engineering
• Director of housekeeping
• Reservation manager
3. Controller
Acts as liaison between meeting planers and the hotel
Supervises all the housekeeping personnel
Oversees reservation functions and plans
Acts as financial advisor to management
For the maintainance of the physical and mechanical plant
Incharge to all renovations.
Supervises guests check in and departure transactions
Assist management in achieving profits objectives.
4. Director of Human Resources
For all employees programs and employment practices.
A general manager must have good communication skills.Communication: In many industries, the GM deals with the external parties directly.
General Management
Food and Beverages
Reservation Office
Housekeeping
Enroll now !!! St. Paul UniversityB.S. Business Administration major in MarketingB.S. TourismA.B. –HistoryA.B. Mass Communication