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Call Stats past 6 months• November – 1,567 (268 pax)• December – 1,453 (229 pax)• January – 2,248 (197 pax)• February – 2,140 (196 pax)• March – 2,289 (266 pax)• April – 2,029 (282 pax)
Sales Stats
• 146 bookings assigned to branches• $471,529 in TTV for the branches• $31,241 Profit for the branches
February 2012
• 167 bookings assigned to the branches• $504,597 in TTV for the branches• $32,301 in profit for the branches
March 2012
• 93 bookings assigned to the branches• $271,554 in TTV for the branches• $17,103 in profit for the branches
April 2012
Misc Info
• Each month the list of bookings is sent to Finance, who bills the branches on their PNL. The profit will not come directly off the booking, but comes off the branch PNL
ECO’s – $25 for each option held that turns into a booking
• On average, about twice a month• Mostly ticketing errors, missing portions of names (denied boarding), wrong
dates ticketed, in some cases cancelled air segments (never ticketed) and ticketed wrong destination
Challenges (1) Last minute / 11th hour errors
• We ask that branches read their queues numerous times throughout the day.• Now with round the clock coverage especially, any action that is needed will be
sent to the branch for follow up• Communication, communication, communication
Challenges (2) Communication