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Graeme SharpCEO Asia/Pacific, BPD Zenith
Driving Strategic Transformation with MaximoSydney Airport’s experience in taking Maximo to a key driver for asset, process and contractor performance and strategic decision making.
3 October 2016 v8
Agenda
• The situation in 2012• What we’ve achieved so far• Integrated managed FM business solution • What’s next for Sydney Airport?
Sydney (Kingsford Smith) AirportOperating out of Sydney, Australia, this is the world's oldest international airport.• Australia’s busiest airport• Three passenger terminals• Seven cargo terminals controlled by five
cargo terminal operators• Revenues of AUS$1.2B
Key Outcomes
>50% reduction in Aerobridges breakdowns
>18% reduction in HVAC breakdowns Reduction in Operational Delays Reduction of PM Backlog Reduction in Costs Increases in Passenger Satisfaction
The Situation in 2012In the early 2000’s, Sydney Airport had consolidated its maintenance under one single ‘management’ provider:• Responsible for directly delivering
services, managing sub-contractors and data management
• Provider had deep experience in FM but not with the specialised assets of the Airport
• Reduced of focus on asset condition
• A refocus on asset improvement was required by contract end
New ApproachSydney Airport recognised the need to invest in its assets and retain ownership and knowledge of them.• A strategic review process recommended a
number of changes:• Direct engagement of specialist contractors to
deliver services• Establishment of a small internal team for
assets and service contracts• A program of investment to improve asset
standards• Requirement to implement an Integrated
managed FM business solution to drive efficiency and provide financial and service insights
Challenges with the Incumbent SystemThe reasons for change:
1. Business2. Human 3. Technology
Business Goals
Human Challenges
Technology Enablers
BusinessThe system had become challenged in meeting the evolving needs of the business: No formalised frameworks for managing
the performance of assets, contractors or processes
Financial information was not available at the asset level
Reporting and analysis were inadequate
Data integrity represented a significant challenge: Asset data was inconsistent in its
availability, completeness and structure Data was poorly structured
HumanProcesses were largely manual and not well defined or documented: Service requests created directly into the
Works Management System (using Maximo) Non-FM calls variously handled or redirected A service request resulted in manually
assigning a work order Manual paper-based work order processing
People had stopped utilising the system as it's organic growth had left it difficult to use: Generations of users Workflow not being used The systems had become “full of S#!T data”
TechnologyResponsibilities for the systems were unclear:
Multiple parties shared responsibility for; - The provision and operation of the FM
systems - Operational support- Performance management and
continual improvement
There was a lack of co-ordinated Continual Improvement of the systems and processes:• On-going development of Maximo had
been minimal • Small system changes had been ad-hoc
What's Been Achieved • Increases in Asset Availability:
• >50% reduction in Aerobridges breakdowns pa• >18% reduction in HVAC breakdowns
• Increases in Responsiveness of FM Service Contractors
• As a result of more accurate and timely reporting• Reduction in Operational Delays• Increases in Passenger Satisfaction• Reduction of Preventative Maintenance Backlog• Improved Data Integrity and Process Efficiency:
• Expanded usage of solution• Greater reliance of Information Based
management• Reduction in costs
• Timely and accurate information helps provide insights and inform Strategic Decision Making
Solution ObjectivesA new set of FM Business System objectives were developed as part of a market tender:1. Full Ownership and accountability for the
solution
2. Data integrity and accuracy
3. Build the asset knowledge
4. Flexible for future changes – agile design
5. Performance management – support the management of contractors and assets
6. Insightful reporting and analytics to help the team make better decisions
7. Access to best practice and provide industry wide feedback on what can be done better
Evaluate Automate Optimise
Con
trac
tor
supp
ort
Finding the Business Solution
Cal
l H
andl
ing
IT S
yste
ms
FM O
ps
Supp
ort
Oth
er
Stak
ehol
ders
End-to-End Accountability
Sydney Airport conducted a market tender involving a range of system providers. unitiFM was awarded the work Played an active role in developing the
business process that would define the ‘solution’
The initial project included: Developing and documenting work
processes Helping to refine maintenance programs Developing data structures, naming
conventions and workflows 24/7 Call Handling service New instance of Maximo was configured
Serv
ice
Are
a &
Use
r Bas
e
System ExpansionunitiFM’s expertise has been utilised across a range of core (Mx based) and related areas:
Service Areas were prioritised and grouped into implementation phases
Robust consultation, on the job training and support ensured a smooth transition
Differing Service Areas were aligned and implemented consistently
Q1 Q2 Q3 Q4Q5 Q6 Q7 Q8
• HVAC• Aerobridges• Fire• Lifts• General Building• Non-FM Services
• HVAC• Aerobridges• Fire• Lifts• General Building
• HVAC• Aerobridges• Fire• Lifts• General Building
• Aeronautical Ground Lighting• Car 2• High Voltage• Water Treatment Plant• SCADA
• Aeronautical Ground Lighting• Car 2• High Voltage• Water Treatment Plant• SCADA
• Grounds Maintenance• Project Compliance• Property Services• Terminal Presentation
On-going ManagementunitiFM provide a range of ongoing services:
Staff imbedded in the team:• Work Co-ordination• Data Quality Control• Systems Administration
Call Centre service• 24/7 team with supporting, integrated systems
System hosting (via MaxiCloud) Full ownership and accountability
• All services, support, improvements and innovations
driven by unitiFM – simple for the client Continual improvement
• Key aspect to keeping the solution relevant in a changing environment
One stop shop • Nobody else to blame!
Performance Management
Managed FM Systems
FM HubContact Centre,
Works/Data Co-ordination
Solution DevelopmentMaximo, XRM,
iBIM
Sydney Airport
Airp
ort
Stak
ehol
der
Gro
ups
Managed FM Business Solution SystemsIn
fras
truc
ture
&
Serv
ices
Tea
m
AIRPORTS
Ope
ratio
ns
Team
sPr
ojec
t C
ompl
ianc
e Te
rmin
al
Pres
enta
tion
Team
FM Hub Contact Centre
ESB
Business Continuity
Notification
smartNOTIFY
Reporting
COGNOSsmartINSIGHTS
Field Audit
smartAUDIT
xRMsmartQUESTION
Sydney Airport Corporate
SystemCorporateMaximo • IT
• FIDS• Security• Baggage• Cameras• eDirectory• Phone• Printers• SACS• Car Parks
OracleFinancials
FM Service Contractor Systems
Other• General• Cleaning• T3
AMS
FM Hub SupportData Curation &
Analysis
FM Service Contractors
Maximo 7.6
Escalation
What’s NextContinuing to leverage and expand the established systems and data foundations.
Leverage Analytics & Watson Expand Mobility IoT & Data Integration
Maximo
Analytics & Watson
Mobility
GISiBIM
IoT & Data
Integration
Meet the evolving business needs of Sydney AirportImprove data integrity for reporting and analysisRetain ownership and knowledge of assets Solutions provider with experience in specialised assets of the AirportHeavily manual paper-based processes Lack of resources to manage the system
Managed FM Business SolutionBPD Zenith MaxiCloud for Airports (200 users)IBM Maximo Asset Management V7.6Integration to SCADA and Financial SystemsContract Management SystemVehicle Towing Charges ApplicationCognos BI ReportingLevel 2 Support
Reduction in breakdowns of critical assetsIncrease in responsiveness of FM Service Contractors Reduction in operational delaysIncreases in passenger satisfaction Reduction of PM backlog Improved data integrity and process efficiency Reduction in IT costs
Challenges Solution Benefits
Summary
Questions
Blaine PowellBusiness Development, UKM: +44 7711 184546E: [email protected]
Graeme SharpCEO, Asia/Pacific M: +61 438 148 663E: [email protected]
www.maxicloud.co www.bpdzenith.com www.unitifm.com.au
