1. ZenTouch Transforming Field Service Business with Mobile

2. Who is Zenware? Mobile Centric Software Firm iPhone, iPad, Android, Windows Phone and BlackBerry Web applications Cloud Solutions ZenTouch Traditional software applications Some of our Customers: Six Flags, Driven Brands, MKS Natural Gas, Ben Bridge Jewelers Our Purpose: Transform Business with Smarter Technology 3. Field Service Management 2010 25% of large field service companies deployed some type of FSM (Field Service Management) tool In 2013 this number has jumped to 45% Why? Source: Aberdeen Group, State of Service Management: Outlook for 2013 4. Heres a Hint . . . The average workforce utilization, according to Aberdeens 2013 Survey, is only64% Source: Aberdeen Group Field Service 2013 5. Astonishing That means your field service agents are idle or non-productive about36% of the time 6. Implementation of Mobile Companies that implemented mobile solutions increased their utilization to78% 7. Implementation of Mobile Companies that implemented mobile solutions had a higher first time fix rate82% vs. 65% 8. Other FSM Impact Areas Those that implemented FSM achieved a 14% increase in workforce utilization9.6% increase in service revenue13% increase in productivity gains by eliminating paper 9. Auto Detailing Company Service Impact 10. Auto Detailing Company Accounting Impact Work Order direct integration with QuickBooks Time Savings per work order3 minutesTotal Work Order per day48Total Time Savings per day2.4 hoursTotal Time Saving per 12 hours weekWhat could you do with12 more hours? 11. Manager Impacts Real-time exposure enables you to make decisions NOW Assign the right technician for each job Provide Up-sale opportunities Mobile inventory management Proof of acceptance GPS Route Management Follow the Dots 12. Example from a Local Business Impact of scheduled Call Backs using ZenTouch 18% increase in new customer conversion 12% set appt. on 1st call back 6% set appt. on 2nd call back Average sale $324.00 13. Another Example from a Local Business Eric was staying up until 2 or 3 in the morning doing his invoicing He is now able to invoice on the spot Integrating with QuickBooks has given his time back 14. Mobile is Everywhere 1. Mobility is no longer an extension 2. Productivity gains = Significant MEASURABLE Impacts 3. Remember 50% of companies have not updated their processes. 4. Where are you? 15. Questions? More Information?Ben Ellsworth (208) 477-7218