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Machine Translation
AffordableFast
Quality not good enough
Professional Translation
ExpensiveSlow
Lack of fast, affordable translation with human qualityCurrent Solutions
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Zendesk Usecase
Average Ticket 150 Words $15
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Interactive MT
O
No
apartamento é
está
livre
grátis
está disponível
para suas desejadas datas
datas desejadas
as datas desejadasO apartamento
O apartamento é livre para as datas desejadas
The apartment is free for your required dates
5
Interactive MT
O
No
apartamento é
está
livre
grátis
está disponível
para suas desejadas datas
datas desejadas
as datas desejadasO apartamento
O apartamento está disponível para as datas desejadas
The apartment is free for your required dates
6
Our vision Distributed Crowd-post-editing
Professional
MonolingualSpeaker
Expertise
Cost
Crowd-sourced
Scratch
Perfect MT
StartingQuality
Cost
Post-edited
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Self Learning System
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Pipeline Distributed Crowd-post-editing
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PipelineMachine Translation
MT Router
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Pipeline Map step
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PipelineMobile Editing experience
OPTIONS Spellcheck
Task Selection
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Regular distribution
3.8old rating
Smart distribution
4.6
Improved rating
Pipeline Reduce step
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AI Powered Translation
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Unbabel API
MachineTranslation
EditorSelection
DistributedTranslation
QualityEstimation
SeniorEditor
Zendesk
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Zendesk Results
• 15 - 30 minutes
• Quality measured by user satisfaction
• Unbabel equivalent to Native Speaker on User Satisfaction
• Global User Satisfaction Increased
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Thank You
17
João Graça
