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Service-Learning Group Project Organizational Communication Intervention
By: Amy Marinakis (Group Leader)
Roberto Araujo DaJuan Fisher Chelsea Gill Tyler Young
Of the Silicon Valley
Contents • Introduction of the Organization- by DaJuan
• Description of the Research Methods - by Chelsea
• Research Results & Findings - by DaJuan
• Literature Review - Tyler
• Research Conclusions - Amy
• Action Plan and Recommendations - Roberto
• Demographic Charts - Amy
• Conclusion - Roberto
Introduction
• Video
• Organization Description
➡ YWCA - Young Women’s Christian Association
• Why The YWCA
Description of the Research Methods
• Interview Guide - Organization Supportive Climate
• Outlined 5 dimensions
• 5 of us - 2 employees each. Total of 10 employees interviewed
• Gather answers - sort through them
• Analyzed the data
Research Results and Findings • Leaders are understanding
• No improvement needed
• Supportive Communication System
• Trust in the Organization
• Expectation needed to accomplish
• Better advertisement, website update needed
• Well-known Organization
• Organization successful in helping women
Literature Review • Books: Zaremba, Alan book & Bird Samuel
• Four Most Important Insights:
I. External Networking - how it works
II. External & Internal Networking - working interdepently
III. External Networking - Strong ties & maintaining it
IV. External Networking - trust and loyalty
Research Conclusions • Focal Area: Supportive Climate - SCOPE
• Supportiveness at YWCA
• Credibility at the YWCA
• Openness at the YWCA
• Participation at the YWCA
• Emphasis on high performance at the YWCA
Action Plan and Recommendations • External Networking - Website
➡ Surveying
• Participation - it can improve
➡ Incentives
➡ Internal or one-on-one meetings
➡ Suggestion box
• Performance Goals -
➡ Breaking down goals into smaller goals
➡ Small incentives/praise - make it fun
Demographics Charts
Conclusions • Description of the Research Methods
• Research Results & Findings
• Literature Review
• Research Conclusions
• Action Plan and Recommendations
• Demographic Charts
• We are now ready for questions, comments or concerns.
References
• Bird, S. Sensemaking and Identity, The Interconnection of Storytelling and Networking in a Women’s Group of a Large Corporation. University of South Australia. Journal of Business Communication, Vol. 44 (4), p311-339. Retrieved November 21, 2008, EBSCO. San Jose State Library Online. www.sjsulib.org.
• Zaremba, Alan Jay. Organizational Communication, Foundations for Business and Collaboration. 2006. 2nd Edition, Thomson, South-Western.
• YWCA-Silicon Valley. Thanks to their management and staff for their collaboration
The End!