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How Wireless Technology Changes the Way Government Works
Rob Currie, TELUS
October 29, 2008
Public sector. Backed by TELUS. | Derrière le secteur public, il y a TELUS.2
Agenda
Technological Improvements
– Networks and Devices
Mobility & Government: Today’s View
Public Sector Drivers and Mobility
Mobile Government – The Art of the Possible
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2007 2008 2009 2010 2011 2012 2013
Long Term Evolution (LTE)
50 Mbps+
High Speed Packet Access
(HSPA) 7 – 30 Mbps
EVDORev A
3.2Mbps
Wireless Networks Are Getting Faster
TELUS & Bell Partnering to Build New National High-Speed Network
Public sector. Backed by TELUS. | Derrière le secteur public, il y a TELUS.4
Processing power Wireless speeds Screen quality Application support Multimedia capabilities GPS enabled International roaming
Mobility Enables Government Transformation
Devices Keep Getting More Powerful
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Public Sector Adoption of Mobility Applications
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Regulatory Compliance
Data Backup & Business Recovery
Emergency Response
Work-Alone Preparedness
Risk Mitigation
Remote Collaboration
Remote Training & E-Learning
Real-Time Inventory Management
Remote Monitoring & Control
Asset Tracking & Dispatch
Mobile Worker Navigation
Paper Forms Replacement
Application & Information Extension
Mobile E-Mail & Internet Access
All Other Industries Public Sector
N=[685,944]
The Next Wave
Government Leads the Way
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Next Wave Mobility Apps Address Government Drivers
1. Citizen-Centric Service Delivery
2. Optimizing Efficiency & Productivity
3. Ensuring Safety & Security
4. Addressing the Demographic Challenge:Supporting Public Sector Renewal
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Emergency Information Notification: Official information about emergencies and
disasters as SMS public service
Wireless AMBER Alerts for Child Abductions: USA Phone subscribers can opt-in at
www.wirelessamberalerts.org More than 390 children safely recovered since 2003
Medical appointment reminders: National Health Service uses SMS to remind outpatients of
appointments Missed Appointments reduced by 33%, translates into
savings of £250 million annually
Citizen-Centric Service Delivery
Many GPS applications (snow removal verification, smart meters, etc.)
Public sector. Backed by TELUS. | Derrière le secteur public, il y a TELUS.8
Optimizing Efficiency & Productivity
Arrive on time … Audible turn-by-turn GPS directions for meetings
Multi-tasking … Receive transcribed voicemail messages while in meetings
Accelerate government … capture and process information remotely (inspection results, audits, etc)
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Ensuring Safety & Security of Assets
Real-time Tracking of Goods, Cargo with Asset Tags
Two-way dispatch with GPS-enabled handsets
Manage Fleet with in-vehicle GPS modem and capture status of ignition, battery voltage, door sensor, etc
Track with a single screen; Create pre-defined zones and auto alert when signal exits zone
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Ensuring Safety & Security of Citizens
Secure remote access to police records and systems more productive officers and more road presence.
Mass Notification for emergency situations, critical weather information, etc.
Alert & Assist Better security for workers with real-time notification for immediate help and GPS coordinates
Offender Tracking ankle bracelets signal location i.e. enforcing restraining orders
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Demographic Challenge: Supporting PS Renewal
1. PlanningAnytime/anywhere access to government planning information
2. RecruitmentMobile enablement attracts Millennials
3. Development/RetentionProvide additional flexibility for employees through work-life balance, mobile tools for knowledge workers
4. Enabling InfrastructureeTools, secure anywhere/anytime access to information, empower managers and execs to manage remotely, virtual teams
Mobile Government“The Art of the Possible”
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Evolution of Location Based Services (LBS)
Application Examples Seamless tracking by emergency services
(as mandated by government legislation in some regions)
Geotagging images and videos– Location stamping images and videos
Finding the location of people in a contacts list Use of presence information for real-time context
– Routing to appropriate contact number (office, home, mobile number)
– Locating the nearest government services
– Providing proximity alerts when near a specific location
– Receiving relevant weather/emergency news based on current location
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Mobile Payments
Emerging technology Enables applications like
Revenue Collection Allows your mobile phone
to be used as a payment method for making purchases, access events or even use public transportation by touching the phone to a reader.
In Japan, already 30 million mobile payment subscribers UK running large-scale pilot with subway ridership
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Key Points - Summary
Mobility is already widely deployed for mission-critical applications and solutions
Wireless technology is making departments more efficient and productive
New capabilities like GPS tracking are introducing new ways of managing your assets effectively
Mobility is Transformational to Government Service Delivery
