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whatwho
whenwher
ewhyhow
@lukelibrarian
at thehelp desk?HDI San Antonio, 2009-11-19
Luke Rosenberger http://bit.ly/hdi-sa
whatwho
whenwher
ewhyhow
@lukelibrarian
at thehelp desk?
whatwho
whenwher
ewhyhow
@lukelibrarian
whatwho
whenwher
ewhyhow
@lukelibrarian
microblogging
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
syndication
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
syndication
aggregation
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post syndication
aggregation
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post syndication subscribe aggregation
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post syndication subscribe aggregation feed reader/portal
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post = tweet syndication subscribe
aggregation feed reader/portal
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post = tweet syndication subscribe = followaggregation feed reader/portal
whatwho
whenwher
ewhyhow
@lukelibrarian
microbloggingpublishing
blog post = tweet syndication subscribe = followaggregation feed reader/portal = home "timeline"
whatwho
whenwher
ewhyhow
@lukelibrarian
the real powersimplicity
whatwho
whenwher
ewhyhow
@lukelibrarian
the real powersimplicity
openness
whatwho
whenwher
ewhyhow
@lukelibrarian
the real powersimplicity
opennesscommunity
whatwho
whenwher
ewhyhow
@lukelibrarian
at the help desk?
whatwho
whenwher
ewhyhow
@lukelibrarian
at the help desk?
notification
whatwho
whenwher
ewhyhow
@lukelibrarian
at the help desk?
notification
awareness
whatwho
whenwher
ewhyhow
@lukelibrarian
at the help desk?
notification
awareness
engagement
whatwho
whenwher
ewhyhow
@lukelibrarian
whatwho
whenwher
ewhyhow
@lukelibrarian
•inside end users
•public users •helpdesk staff
•sysadmins•external partners
•executives
whatwho
whenwher
ewhyhow
@lukelibrarian
•vendors•security intel•competitors•industry news
•professional orgs
•thought leaders
whatwho
whenwher
ewhyhow
@lukelibrarian
•colleagues•conferences•type-a users •other help desks
•innovative users
•c-suite
whatwho
whenwher
ewhyhow
@lukelibrarian
whatwho
whenwher
ewhyhow
@lukelibrarian
right hereright now
•brief, quick•proactive (< calls)
•fault-tolerant•mobile-friendly
whatwho
whenwher
ewhyhow
@lukelibrarian
•network value
•proactive (< o_O)
•focus attention
•on your schedule
everywhereall the time
whatwho
whenwher
ewhyhow
@lukelibrarian
•at user's demand
•point of need •inspiration•low overhead
anywhereanytime
whatwho
whenwher
ewhyhow
@lukelibrarian
whatwho
whenwher
ewhyhow
@lukelibrarian
gap analysis
x3
whatwho
whenwher
ewhyhow
@lukelibrarian
not?
whatwho
whenwher
ewhyhow
@lukelibrarian
exposure? too late roi: get in fronttime & attention? automate integrateliability? professionalism accountability
whatwho
whenwher
ewhyhow
@lukelibrarian
http://twitter.com/[email protected]
Icon graphics:"Modified Human Theme" by Hucz
Creative Commons license CC-BY-SA-2.5http://commons.wikimedia.org/wiki/Modified_Human_icons
review & share this presentation:http://bit.ly/hdi-sa