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Presented at the 2004 Minnesota Association of Museums Conference.
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Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Why Directors Don’t Get IT?
The Changing Definition of Information Technology
Scott SayreSandbox Studios Inc.
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #1
No one understands what IT is
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #1
No one understands what IT is
• The definition of IT is in a continuously changing state
• Definition of IT is often a matter of opinion• IT is not just a department• IT is not limited to computers, phones and
software
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #2
Everyone understands what IT should be
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #2Everyone understands what IT should be
– Self-proclaimed experts can cause more trouble as the less technical literate
– Almost everyone has a computer or phone at home– Almost everyone thinks they should be able to use
the same tools they do at home– Staff resist the training they don’t know they need– Everyone wants to work in their own individual way
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #3
IT (departments) often gets to define itself
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #3
IT (departments) often gets to define itself
– IT feels misunderstood and overtaxed– IT staff often isolate themselves through poor
communication– IT often sets its own priorities and schedule– IT often informally defines what it does and does
not do– IT does not actively advocate for staff training and
education
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Common Problem #4Lack of Honest, Proactive Budget Planning
• Individuals and organizations tend to ignore or hide long term costs of technology investments
• Investments in software and hardware are often planned as one time costs rather than as ongoing utilities
• Almost all hardware and software needs to be replaced or upgraded every 3 to 4 years
• Investments in security, virus protection and backup spending are often reactive.
• Training is rarely budgeted as an ongoing need
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Working Towards Solutions
• Make effective IT an institutional-wide strategy
• Work towards creating and maintaining an IT literate staff
• Move away from the idea that the IT department has all the answers
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Work Toward a Global Solution
• Develop cross organization, team-based approach to IT
• Assess needs across entire organization on an ongoing basis
• Prioritize new and ongoing projects and services based on importance and resources, and share these decisions
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Work Toward a Global Solution
• Develop institutional standards/requirements for hardware, software, training, file formats, back-up, and preservation procedures
• Inform and educate all staff on current IT decisions and issues on a regular basis
• Revisit and revise decisions and issues on a regular basis
Sandbox Studios Inc. Scott Sayre Ed.D
www.sandboxstudios.orgMinnesota Association of Museums, October 11, 2004
Scott Sayre