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Brief Overview of WhosOn Live Chat its benefits and the CRM integration options with Microsoft Dynamics CRM
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Live Chat InsightOnline Customer Engagement has Evolved
In Association With
15th March 2011
• Parker Software established in 2003, develops innovative Windows based software aimed at companies that do business on the web.
• Our two main products are:
A tool for monitoring web site visitor activity in real time and live chat
Advanced Email automation tool for integrating incoming emails with business processes.
• We are a privately held company. All our software products are owned, developed & supported by us from our offices in the UK and USA.
About Us
Global Customers
WhosOn Key Features
Track Web Visitors In Real Time - Track real time web usage.
Real Time Prospect Detection Track 'Prospects' by watching which pages a visitor is requesting. See how many prospects are converting by PPC campaign or keyword.
Engage Your Visitors Engage your visitors with proactive 'Invite' requests. Configure multiple automatic rule-based invites. (Pro-Active and Re-Active Chat)
Provide Live Chat For Sales & Support Add secure live visitor chat to your website. Let visitors communicate with you as they browse. Increase sales and improve customer support.
View Live Analytic Reports View detailed web analytics reports. Live and on demand web analytics reporting.
Links With Your CRM System Integrate website visitor records and chat sessions with Microsoft Dynamics CRM. Capture visitor contact information in real time from your web forms.
Live Chat Translation Translate chats in real-time, currently supporting 16 languages
Remote Control and Co-Browse Provides the ability to take control of the visitors desktop
Skills Based Routing Improves first contact resolution routes chat through to agents with relevant skill set
Ticketing Full ticketing system which can creates tickets from inbound emails and chats
• Helps sales conversion, improve customer satisfaction and loyalty• Instils confidence visitors identify you as a real company• Confirm its the right choice for the end user• Understand customers needs in real-time• Quickest way for Visitors to get information• Direct Visitor Engagement• Helps in delivering an experience• Reduce Customer Waiting Times• Real time communication• Provide Assistance or Help• Widen Markets (Translation)• Lower Support Costs• Lower Overheads• Keeps momentum
Live Chat Benefits
Tangible Benefits• Reduces Overall Call
& Email Volume
• Improves Online Conversions (20% Uplift)
• Increased Agent Productivity
iPhone/iPad Client
WhosOn2011 Chat Interface
Example Service Desk Chat
Example Dynamics Integration
Example Dynamics Integration
Further Information
Ian Rowley (MSc) Business Development Manager
Parker Software Inc, 4767 New Broad Street, Orlando, Florida 32814
w: www.whoson.com
IRowley
USA: Toll Free (800)-680 7712
Stand 8
Free Trial www.whoson.com/trialoptions.aspx
Q & A