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We are approaching holiday season, and now it is time for lot of eBay business. Do you want to be prepared with 100% feedback score for better sales? If yes, please read on while we discuss the most common reasons why customers leave a feedback on you. Are you thinking how we know the reasons? Well, because we are a team of eBay virtual assistants working on client stores for years now. We work regularly on feedback management and we therefore know, what can lead your store to a unwanted feedback. Once you know the reasons, you can work on how to avoid these at the first place. If you have already got lot of negative feedbacks, our next post will discuss ways how you can get the feedback removed.
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Why Customers Leave Negative Feedback On eBay? – eBay Feedback Revision Tips By eBay Virtual Assistants
www.obvainc.com
Objectives of this PresentationIntroduction
Unclear Return Policy
Issues in Shipping
Unclear Item Description
Poor Communication With Your Customers
Who are we?
What we believe?
What we do?
How we work?
What we can do for your store?
Working Model
Introduction
->> Do you want to get 100% feedback score for better sales in eBay?
->> If yes, please read on the most common reasons why customers leave a feedback on you.
->> Once you know the reasons, you can work on how to avoid these at the first place itself. Let’s continue-
Unclear Return Policy
->> Customers prefer to buy from an online store that accept return if the product is not satisfying.
->> Hence, make sure you have a proper return policy in your store listing.
->> If you do not have a return policy in place, here is our article on “5 tips on how to write return policy.”
->> If you need help, contact us.
Issues in Shipping
->> If there is any shipping issues, make sure your customers are pre informed about the reason for delay in shipping.
->> It is good to inform your customers about the shipping information once the item is shipped.
->> Also provide necessary information like “where you ship from”, “countries you don’t ship”, etc in your listing description. This would build a healthy business relationship with your customers.
Unclear Item Description
->> We can say from our experience, 25% of feedback result due to product not clearly or honestly described in Item Description.
->> Our post on “ How eBay Topsellers write listing descriptions that sell” helps you write a clear and concised description.
->> When customer comes to you due to unclear listing admit your mistake and give them a better solution. Simple efforts can make a big difference.
Poor Communication With Your Customers
->> Respond to your customers promptly. Friendly and polite emails can make your customers feel better immediately
->> Maintain a TAT or time frame to respond every query. Your buyers won’t get disappointed if their queries and issues are promptly solved.
->> Remember there is no big advertisement than your customer’s satisfaction. So do your best to solve customer’s queries.
Conclusion
->> If you focus on these 4 issues, then you are standing ahead of your competitors in managing good feedback rating and sales volume.
->> If you need assistance in managing your store, please contact us.
->> We never work for your competitors!
What we do?
Reliable and quality services at an affordable budget,
for your
• Amazon Online Stores
• EBay Online Stores
Services can be full time, part time and project based Choose the type of services Pay only for what you have used
eBay Store VA ServicesWe offer complete eBay Store Virtual Assistant Support so that
you can delegate and relax. Our services include –
Internet Research – Product, Price, and Competitors Writing & promoting your listings Order and inventory management Customer Service, Invoice, Feedback and Claim Documentation and reporting Blogging and Social Media Any other tasks that your online store might need done!
What we believe in? Complete eBay store outsourcing Reduce your operation costs &worries High quality service with efficiency Strict TAT followed Adding value to our clients’ business Flexible Service Integrity
We don’t work for your competitor stores in same product
Our Client
Outsourcing manager
Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Online Store Manager
Training
Updates
Reporting
Feedback
How we work?
Single service or bundle of services for cost savings
One point of contact
Always contactable
Feedback based approach
Regular reporting
Flexible reporting structure
Back up Virtual Assistant at no extra cost
You Only Pay for what you use
Working Model
Retainer Packages 10hrs/week 20hrs/week 40 hrs/week Or more
Project based outsourcing
Starting from 10 hr projects
You only pay for what you use
We roll over un-used hours for a month
Try us today! We are risk free..
Lets get started!
Step 1- Email us
Step 2 – Our Outsourcing Manager contacts you. We understand what
you need.
Step 3 – We start work!
