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2. Social media 3. 4. When companies mess up, theyll hear about it 5. 6. 7. 8. 9. 10. Who is having conversations? 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. Social networking is about being connected 22. 23. 24. 25. 26. Social media isnt just for brands 27. 28. 29. 30. 31. 32. Mobile 33. 34. 35. Online 36. 37. 38. 39. 40. 41. 42. What else is happening