A screenshot paints a thousand words.

The problem

Working on a web project can be hard:

The problem

• Communication is not always frictionless, due to differences in the background.

Are you talking about the logo?

What‘s a Logo?

What is this rainbow-shaped thing on the top of your page?

The solution

Usersnap provides visual and annotated feedback via screenshots of the current browser content to close the gap between reporting web problems and fixing them. We unify communication between all parties involved in the process, including the end users.

Why Usersnap?

• Usersnap helps you to be understood!

• Provide visual & annotated feedback

• See your work through the client‘s eyes

• It‘s 100% web based – no download required

• And brings you 25% higher efficiency

No way? Can you prove it?

Why higher efficiency?

• The default „Fix me“ workflow is:

– The QA/client reports a problem

– The developer reproduces the issue

– The developer fixes the issue and then verifies the fix

– The QA/client approves the solution

Sounds familar?

Why higher efficiency?

• How clients report problems:

– Common methods: Email, MS-Paint, Skype, Bug tracker, Live Chat, even over the phone.

– They don't know what information you need and what „reproduction“ means

– They don't know the magic words: div, span, pixel, browser version, etc.

Why higher efficiency?

• How developers reproduces the issue:

– The more information the developer has, the quicker he/she can reproduce the issue.

– Details like browser version, URL, Screensize, etc. are also necessary.

– AND even a screenshot.

If the information is not enough, the Ping - Pong communication will be initiated.

Why higher efficiency?

• Ping-Pong Communication:– Bob: I‘ve found an issue on our website?– Alice: On which URL does that issue occur?– Bob: http://myapp.com– Alice: Which browser?– Bob: IE10– Alice: I‘ve checked it, everything works as expected.– Bob: Oh I clicked on the red button before the error

occurs.– Alice: Aha, now I can reproduce the issue. Will be fixed

soon.– Bob: Thanks

Why higher efficiency?

0

20

40

60

80

100

120

140

Report Reproduce Fix it Verify Sum

Time needed to fix a website issue!

visual Communication (min) only Text (min)

Why Usersnap?

• Usersnap helps you to be understood!

• Provide visual & annotated feedback and almost everything needed to speed up the process

• Makes communication and feedback meaningful and effective.

• Brings you 25% higher efficiency

We‘ve proved it to you

A video

We‘ve created a short video (2:08), comparing the „old“ way of reporting web problems – the way everybody knows: „the good `ol MS Paint“ and the new one, using our solution.

Visit this url to see it:

http://bit.ly/1jdVS9t

Why Usersnap?

You could have 1:22 man-hours more every day to improve your business.

Get a free trial, free training and the gift of 25% higher efficiency.

http://usersnap.com