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Live Discussion: What Are the True Challenges of Outsourcing Your Call Center? Mike Elmalem Director of BD Affinity Global Neal Topf President Callzilla Eric Berg Vice President, All-Calls Call Centers Shai Berger CEO Fonolo

What Are the True Challenges of Outsourcing Your Call Center?

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Live Discussion:What Are the True

Challenges of Outsourcing Your Call Center?

Mike ElmalemDirector of BD Affinity Global

Neal TopfPresidentCallzilla

Eric BergVice President,All-Calls Call

Centers

Shai BergerCEO

Fonolo

Offshoring vs. Onshoring

Do call centers avoid

offshoring because of consumer

perception?

#CALLCENTER

What regulatory stipulations should call

centers keep in mind?

#CALLCENTER

Common Mistakes to Look Out For

What common mistakes should contact

centers look out for?

#CALLCENTER