Restyle your Lotus Applications

Why user experience design is more important than ever

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Speakers

DURGAPRASAD (DP) GAYATHRI (GAAY)

What are we going to discuss?

The importance of User Experience design

Key drivers of UX in the enterprise space

User Experience and Lotus notes Applications

How to adopt the best practices of User Experience in Domino World through XPages?

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Poll 1: Why do software projects fail?

Hard to use software has been estimated to cost the US economy $30

billion in lost worker productivity

Poor user engagement Badly defined requirements Poor communication between stakeholders Politics

What is a good product?

Is it useful? Does it provide value to the user?

Is it easy to use? Is it pleasant &

engaging?

Engaging

Easy of Use

Useful

User Experienceis the science & art of making users say ‘YES’ to all these questions.

Personal Transport - an Example

Core Value: Getting from point A to Point B

Go together as a family

Go AnywhereRugged,

Outdoorsy

Go FastFun, Thrills

If you are designing a car it is important to know,

Who are you designing for? What do they consider as

value?

Goals & Technology

Today

9

Future

10

Self Referential Design

I prefer:

Hotkeys to mouse actions

Lots of jelly bean buttons

Floating tool palettes Tiny typefaces The color green

Things your users may not want or need...

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Elastic User

“The User is”

Novice needs guidance

Expert needs all in one place

Google like search Advanced search Every conceivable

feature!

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A Feature List

Winchester Mystery House

Benefits

Organizational Reduce training costs Reduce full lifecycle development costs Employee engagement Increase customer satisfaction Quicker adoption of technologyUser

Save Time

Reduce Errors

Increase User

Productivity

Better Customer Service

Increased Customer

Satisfaction

Save Cost Higher Revenue & Profits

Enterprise Ux - Key Drivers

Enterprises typically focus on productivity (Utility & Usability)

1. Changing demographics ▪ Changing expectation of Millennial generation

(Expectations on design and usability carried over from their use of the consumer web/ applications)

▪ Everything is Social 2. Complexity of business processes 3. Size

Enterprise Ux - Key Drivers

Technology

UserBusiness

Great Products

Lotus Notes 1.0 !

Served their purpose

Were usually RAD Focused on

functionality and workflow than usability

You could create usable apps – but mostly didn’t.

8 UX Design Best Practices

Start with the User

User Profile

· Hypothetical - not real people

· Archetypal - not “average” users, but representative of usage

patterns identified in the course of qualitative field research

· Specific - name, picture, social history

Work Model

Inter-relationships between peopleFocuses on objects, tools, documents, usedPain points

Provide Visibility of System Status

Visibility of System Status

User control and Freedom

User control and freedom

Consistency and Standards

Consistency and Standards

Error Prevention

Error Prevention

Recognition instead of Recall

Recognition rather than Recall

Aesthetics – Web 2.0

Aesthetic and minimalistic design

Help users recover from Errors

Help users recover from errors

Recap….

Start with the UserVisibility of System StatusUser control and freedomConsistency and StandardsError PreventionRecognition rather than RecallAesthetic and minimalistic

designHelp users recover from errors

Return on Investment

User Centred Approach to the design & development of an ERP system led to,

© Deloitte Insight

300% Worker productivity

55% Training time

21% company’s upsell and cross-sell activities.

Poll 2

What % of your project effort do you think should be invested in UX design < 10% 10 - 15 % 15 - 30 % > 30%

UCD Process

38

Scalable User Experiences

Consistency (Internal)

Spatial arrangement of UI elements

Structure Functions/ Behaviour Terminology Icons

UI Patterns

User Interface Design patterns are recurring solutions that solve common design problems

Some common UI Patterns

Master DetailTable FilterTag CloudSteps left to completionActivity Streams

Master Detail

Table Filter

Tag Cloud

Steps left to completion

Activity Streams

Credit: myWebGate Social Software by Richie Schmid from OpenNTF

Useful Resources

Open NTF - http://www.openntf.org/UI Patterns - http://ui-patterns.com Interface Matters -

http://www.interfacematters.com/www.useit.com (jakob nielsens

website)http://designinginterfaces.com/patter

ns/ (jennifer tidwells pattern library)

Questions