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Webinar On: - How Lync has proved to be an extensible platform and not just a product - How to implement a Lync based Visual IVR (Interactive Voice response) providing great user experience - Microsoft Lync custom integration opportunities and its demonstration through examples
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Welcome to the WebinarMicrosoft Lync as an Extensible Platform
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Agenda
• About Harbinger Systems• Lync as an Extensible Platform• Key Custom Applications• Demo 1: The Essence of Presence• Demo 2: Conversation Translator • Demo 3: IM an Expert• Demo 4: Visual IVR• Demo 5: Contact Center• Overview of Lync APIs
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About Harbinger Systems
Software Technology
Services Company
Locations:
- Pune, India
- Redmond, WA
- Pleasanton, CA
Specialized Skills: Lync Custom Development, Consumer Apps, eLearning Solutions, Advanced Testing
Solutions
Mobile App Development
Web Based Enterprise
Apps
Product Development
Experience
Approved Microsoft, Cisco and RedHat
Vendor
In business for 22+ years
Global Headcount:
500+
Awards and Recognitions
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22+ 500+
Lync as an Extensible Platform
Lync
Software Powered Solution• Easy to extend• Easy to integrate
Rich set of .NET APIs• Web• Client• Server
CWE, An Embedded Browser• Hosting Environment• Display Contextual Application
Build for your business needs• Embed Lync in your application• Build your own client experience
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Key Custom Applications
Enhance Communications• Enhanced Presence• Click to Communicate• Contextual Communications
Cut-down Human Latency• Notifications and Alerts• Interactive Outbound• Expert Finder
Extend the Reach of the Application• Web Chat• Query Response Bots• Interactive Voice Response
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Demo 1: Essence of Presence
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Set Custom Activity
Change Display Photo
Demo 2: Conversation Translator
Real-time Language Translation
Powered by Bing Translation
Preview before Sending
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Demo 3: IM an Expert
Real-time Question - Answering Service
Connect Askers with ExpertsBuild Q&A
Knowledge Base
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Demo 4: Visual IVRSilverlight UI in CWE
Click on Title to CallText Based Navigation
No More Wait Time
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Demo 5: Contact Center
Build on Sample Contact Center Application
Contextual Web Chat
Escalate to Voice Call
Hold/Resume Call Features
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Lync APIs
Unified Communication
s Web API
Lync Managed API
Persistent Chat APIs
Unified Communications Managed API
Exchange Web Services
Managed API
Mail Apps for Office 2013
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