Six steps guide to select

the best phone system for

your business

Presented by:

Deepak Goyal

Product Specialist | UCS, TaraSpan

Varun Yadav

DGM | Marketing, TaraSpan

11th March, 2015

Varun Yadav DGM, Marketing

TaraSpan

varun.yadav@taraspan.co.in

Deepak Goyal Product Specialist, UCS

TaraSpan

deepak.goyal@taraspan.co.in

We are a multinational company with headquarters in Canada and India. Our

customers include some of Canada’s foremost technology companies and

India’s preeminent corporates. Our Solutions enable global technology

companies to accelerate their business growth in India and Indian companies

to enjoy the benefits of market-leading technology products from across the

globe.

ABOUT TARASPAN

6 steps holy grail to the perfect business phone system

AGENDA

1. Identify the business needs

2. Choose the latest infrastructure

3. Select the right deployment model

4. Identify the features set

5. Select the perfect vendor

6. Implement wisely

1. Identify the business needs

Identify the reason why you want to overhaul the existing system. Talk to

stakeholders in your organization to take their feedback.

Assess the existing system

Possible issues with the legacy system

Poor voice quality Outages No call routing High maintenance cost / Expensive calling No interop with new technology Old TDM wiring infra

Feedback of your front end team is

critical. Understand what they expect

from a phone system to deliver high level

of customer service

“

“

The size of the solution will depend on the size of your business – number of

employees, locations.

Determine the size

Estimate staffing projections Project usage capacity Map users with locations

Account for mobile workforce

It’s wise to take the future growth into

consideration. It will streamline your

discussions with the vendors

“

“

The telephony ecosystem is always evolving. It’s wise to consider the impact of

technologies like VoIP.

Evaluate new technologies

Do you make long distance calls?

Is your call volume high?

Do you need to know the presence of your team all the time?

Do you do audio/video conferencing?

75 % of businesses that do not perform

an analysis of their IP network

infrastructure will not achieve a successful

VoIP implementation

“

“ Jeff Snyder, Gartner

Anytime, anywhere, any device presence is the need of the hour. With the

millennial workforce, you can’t afford to ignore it.

Prepare a case for mobility

If the answer to the following questions is yes, you are up for it. Mobile workforce?

Multiple offices?

Globally segregated teams?

High mobile call charges?

Features like Hot desking, teleworker,

and mobile client ensure real time

collaboration.

“ “

2. Choose the latest

Infrastructure

The obvious choice is VoIP based telephony system for scalability, flexibility, and

features.

What infrastructure – Traditional or VoIP?

Traditional Good for local calls High capex Less flexible Basic calling functionality Telephone is the last source to connect

VoIP Low TCO System grows as you grow Low maintenance cost Efficient communication More focus on key business

Ensures mobility

Vs.

3. Select the right deployment

model

Cloud based solution delivers the maximum benefits in comparison with

on-premise and hybrid solutions

Which deployment model suits you?

On-premise Solution Control over data

High capex

High maintenance

Company policy

Expansion through planning

Security

Cloud Solution Low up-front investment

Pay for the usage

Secure

Good option to evade

disasters

Round the clock support

Expansion just on call

Features in or out on call

Hybrid Solution Existing infrastructure can

be used

Significant cost savings

Control is there

Less disturbance

New technology with

traditional controller

4. Identify the features set

Which features are must for you?

Audio/Video

Conferencing

One Number

Calling

Hot Desking

Automatic Call

Distribution

Presence Unified Messaging

Mobility

Voice Mail

in Email

A thorough mapping of requirements with features should be done. This is when a

lot of literature reading is required.

5.Select the perfect vendor

It’s a long term relationship, the vendor should be chosen wisely.

Which vendor can understand you?

Consider following points while finalizing the vendor

Total Cost of Ownership Set-up and Support Devices Usage of the existing infra

Meet multiple vendors, evaluate on

their solution designing and post-sales

capabilities. Ask questions, seek

clarifications.

“

“

6. Implement wisely

That’s where most of the system collapse. Deep involvement and coordination is

essential here.

Finally Implementation

Assemble a team

Design a network

Test the network

Train users

Appoint SPOC

Plan wisely, work closely with the vendor,

participate in meetings, ensure deadlines.

Once done correctly, you save both $ and

time .

Talk to us !

“

“

1. Identify the business needs

Starting from the scratch

Revamping the existing system

2. Choose the latest infrastructure

Traditional

VoIP

3. Select the right deployment model

On-premise

Cloud

Hybrid

4. Identify the features set

Hot desking

One number calling

Audio/Video conferencing

Unified messaging

Presence

Automatic call distribution

Vmail on Email

Mobility

5. Select the perfect vendor

Total cost of Ownership

Set-up and support

Devices

Usage of the existing

infrastructure

6. Implement wisely

Assemble a team

Design a network

Test the network

Train users

Appoint SPOC

To help you make sure you are wisely selecting the telephone system, we have

created a quick checklist for you to use.

The Ultimate Checklist

for selecting the Best Phone System

QUESTIONS?

www.linkedin.com/company/taraspan www.twitter.com/taraspan

THANK YOU

Contact us

sales@taraspan.co.in

+91 124 419 8989

www.taraspan.com