10 Application Use Cases of Liferay

Harish Ramachandran Co-Founder and VP – CIGNEX Datamatics

www.cignex.com

Agenda

• Portals and Liferay • 10 Application Use Cases of Liferay • About CIGNEX Datamatics • Q&A

Portals and Liferay

Portals, Content & Collaboration in Enterprise

Idea Management

Collaboration

Knowledge Mgmt.

Intranet

Custom Portals

HR

Finance & Accounts

Legacy

Supply Chain

ERP

Internal Users

oAuth

SSO

LDAP

AD

Cloud

Social

External Users

CRM

Sales & Mktg.

En

terp

rise S

erv

ice B

us

Extranet Company, Product, Brand

WCM/WEM

Portals Enterprise Application Integration

Identity Access & Identity Relationship Management

Portals Should Support…

Business Solutions

Enterprise Search

Search, Google-like,

Parametric/Faceted Search

Intranet/Extranet,

Collaboration, Product

Website, Mobile Sites

Enterprise Integrations

Flexible Deployments, Back-end, Legacy & In-house

Systems

Collaboration

Gamification Engine, Chat

Room, Discussion Forums,

Polls/Surveys

Security

Service-oriented Architecture

Reuse of Applications,

Virtualization, Automated

Business Processes

Cost Leadership

License & Maintenance

Costs

Support

Patch Updates,

SLA Reports

Non-Functional

Performance Tuning, Speed,

Ease in Deployment,

Cloud-ready

Multi-Channel

User Experience, Anywhere, Any Device

Secured Role-based

Access, Identity

Relationship

Management (IRM)

Why Enterprises Prefer Liferay?

Enterprise Ready Lightweight & Agile Complete Platform

Built with Open Source

Compatible with your IT

Powerful Integration

10 Application Use Cases of Liferay

Intranet/Employee Engagement Key Benefits • Richer end-user

experience through simplified content management & extensive search capabilities

• Wider acceptance by employees leading to higher visits and time spent

• Ability of users to manage, stage and update intranet content easily, allowing businesses to self manage content rather than engage IT

• 50-80% TCO reduction over proprietary

Reputation Management

Idea Management

Knowledge Management

Single Sign-On & IRM

Activity Stream

Collaborative Idea Management

Blogs Search

Owner’s Culture

Multi- Channel

Partners Admin Employees

Social Profile

Communities

Web Content Management Social & Collaboration Documents

Personalization

OOB Integrations

Microsites Security Audit Mobility

Marketplace Motivation Innovation Sales Tools HR Tools

Performance & Scalability Self Learning Productivity Custom

Standard Functions

Customized Functions

Building ‘Intranet for People’ using flexible, innovative and agile solutions

Intranet/Employee Engagement

Before After

Collaborative platform with rich experience offering single touch point for internal communication

Collaboration Portal (Supplier, Customer, Employee) Key Benefits • Rich end-user experience

through customized collaboration portlets

• Improved communication and exchange of info

• Features enhancing Personalization like user relevant information, user feed notification and activities

• 50-80% TCO reduction compared to proprietary

360 Degree Collaboration among Stakeholders

Google Analytics

Gamification Engines

Custom Database

Predictive Search Workflow

Inventory Management .Net Applications

Custom ERP Business Intelligence

End Users Admin

SSO Software

CRM

SAP

Learning Systems

System Applications

Content Disc. Forum Live Chat

Surveys

Alerts Emails Documents

Collaboration Portal (Supplier, Customer, Employee)

Influence peers and turn social activity into productive collaboration

Polls

User Profiles

Trophy Dashboard

Progress Bar

Extranet Portal (Company/Brand/Product Website) Key Benefits • TCO Benefits: Cost

savings due to Liferay based content management

• Personalization for end users such as parametric search, multiregional sites and mobile sites

• CMS capabilities for real time content creation

Promoting Brands & Products through Rich & Consistent User Experience

Google Analytics

Omniture | SiteCatalyst

Custom Database

e-Commerce Vendor Mgmt.

Amazon Web Services Enterprise BI

Plug-ins Search Engines

End Users Admin

SSO Software

CRM

Social Media

Design Simulation

Multilingual

Resource Docs

User Mgmt. Parametric Search

Product Catalog

Mobile Sites

Extranet Portal (Company/Brand/Product Website)

Making Products Visible to increase Online Sales

Support Portal Key Benefits • User Experience - Single

URL, fully responsive, interactive, latest UI, ease of use, quick search

• Custom dashboard and range of integrated self-services tools

• CMS capability - Ease of product & content management

• Supporting unlimited customers, partners

Highly Personalized, Interactive and User-friendly Support Portal

Web Analytics

Service Desk

Legacy Systems

Web Analytics Service Layer

CMS Custom ERP

Partners Service Desk

SSO Software

Product Display

Learning Systems

Customers

Advanced Search

Faceted Search

Self-solve Features

Multilingual Dashboard

Contracts Patch Mgmt.

Discussion LIVE Chat

Support Portal

Before After

Support Portal

Electronic manuals, my products, software patches Self-solve Search (knowledgebase)

Learning Management System Key Benefits • Open Source Learning

Management Portal with specialized content transformation workflow

• Single platform for students to view information of courses and sign-up for courses

• Ability to support thousands of concurrent users

• Interoperability enabling addition of custom tools in the future

Categories Calendar

Forums

Doc Library

Image Gallery Blogs

User Specific Course Info

E-Learning Module

Student Collab. Tools

Grading & Quizzes

CRM

Student Information System

ePortfolio Systems

Reducing Cost through Open Source Adoption

Google Apps

Search

Live Chat Workflow Alerts Asset Publisher

Social Networking

Learning Management System

Content Management System

Documents

HTML, Web Files

Images, Videos

Business Rules

Permissions

Version Control

Inline Preview

Content Workflow

Student Employees

Learning Management System

Platform Home Page

Editing Course Settings Progress Bar

Marketing Research Portal Key Benefits • Product, Promotion, Price

Optimization Portal • Instance roles to

differentiate vendors through various authentication protocols

• Improved collaboration offering seamless experience

• Enterprise Search to improve turnaround time

• Cost Optimization across license, infrastructure and support

Improving Customer Experience at a Reduced Cost

Alerts

Social API

Central Authentication Cross Domain SSO Service Management

Dept./Group Instance

External Users Internal Users

SSO Configuration

Forums

Documents Blogs

User Management Company Mgmt.

Instance Mgmt. Price Mgmt.

Promotion Mgmt. Product Mgmt.

Live Chat

Email

Enterprise Search (Solr etc.)

Translation

Marketing Research Portal

User Management

Company Management

Feed Page

B2B/B2C e-Commerce Platform Key Benefits • Single platform with

region specific UI, uniform user management, multi-currency & multi-lingual

• Scalability through integration with existing and future IT applications

• Customer satisfaction through reduced order fulfillment time, live chat, poll, survey

• Wide touch point for sales through enhanced product catalogue

External Users Internal Users

Live Chat IDM

Blogs

Doc Library

Service plugin CMS App

Shopping Cart and Place Order

Product Catalogue

Order Management

Search/Raise Invoice

Custom Reports

User/Profile Management

CMS

Scheduling Engine

Middleware

ERP Invoicing CRM Reporting SKU MIS

Google Analytics

Omniture | SiteCatalyst

Legacy Systems

Creating Top and Bottom Line Gains through global ecommerce platform

B2B/B2C e-Commerce Platform

Knowledge Management System Key Benefits • Improved staff

performance through easy accessibility to knowledge base

• Collaboration between departments reducing response time

• Measurement and accountability facilitating prioritization

• Productive tools leading to customer satisfaction

Knowledge Management Portal

Live Chat

User Entitlements

Polls/Surveys Microsites Responsive UX

Content Feeds, Likes

Forums, Blogs, Wikis

Workflows Custom Portlets

(Training)

Personalization Data Integration Documents

CRM

Collaboration Suite

Social Software

Asset Management

Learning Systems

Business Intelligence

Solr

Database

WSDL/SOAP/API Integration

Internal Users External Users

Web Analytics

Reporting

Replacing feature-limited portal running on unsupported IT Components

Knowledge Management System

Knowledge Portal Homepage

- User Entitlement, Case submission Workflow, Training Portlet,

Multilingual, Mobile Responsive Collaboration

Search

Custom Portal - Sentiment and Trend Analysis Key Benefits • Predict Consumer

Behavior • Identify Primary

Influencers • Reputation & Brand

Management • Measure Marketing

Impact • Uncover opportunities

and spot threats • Customized Campaigns • Simple to use, automated,

fully customizable platform

Derive Strategic Insights from Unstructured Social Media for Structured Insights

Liferay DB User Interface (UI) Tier

Middle Tier Server

Data Mgmt. Tier

Customers Internal Employees

Custom Portal - Sentiment and Trend Analysis

Vertical Portal (Financial Services) Key Benefits • Enhanced visibility into

content & features/functionalities

• Faster access to reports and data

• Smarter search • Personalization features • Responsive – Supports

mobile devices of various resolutions

Derive Strategic Insights from Unstructured Social Media for Structured Insights

Load Balancer Video Hosting

CRM News & Media

Search (Solr etc.)

Profile Content

Charts & Tables Publications

Presentations Events/Alerts

Admin Dashboard

Admin Analytics

LDAP

Legacy Web Apps

Personalization

External Users Internal Users

Vertical Portal (Financial Services)

Vertical Portal (Financial Services)

Faceted Search

Analytics Report for Admin Personalized Page

Personalized Page

8 #1

14

Open Source Products

Open Source Consultants

Pure Play Open Source Services Company

Open Source Implementations

Global Offices

Open Source Community Contributions

Open Source Books Authored

Business Engagement Platforms

13+ 5+

5000+ 500+ 500+

Portals, Content & Collaboration Portals Enterprise Integration Identity Relationship Management

Enterprise Content Document & Web Content Management Learning/Knowledge Management Imaging and Scanning - OCR/Digitization Enterprise & NLP Search BPM/Workflow

E-Commerce B2B B2C

Big Data Analytics Data Integration Legacy Modernization Real Time Analytics/Modeling

Open Source Consulting Application Modernization

OpeRA™ - Open Source Readiness Assessment Managed Application & Platform Services

Business Engagement Platforms Digital Employee Engagement Platform – DEEP™

Reputation Management Platform – RMP™ Franchise Management Platform – FMP™

Big Data Platform – Panoramyx™ IoT Platform – Vitalstatistyx™

Concept 5k – The PoC Lab

About CIGNEX Datamatics

Internet of Things (IoT) IoT Reference Architecture - Vitalstatistyx™

Portals @ CIGNEX Datamatics

160+ Experts

(130 LR certified professionals)

7+ Liferay Books

Authored

Recognition Liferay Innovation Award (2015) Liferay Community Award (2011 to 2014) Liferay Partner of the Year (2010 & 2011)

200+ Implementations

4000+ Community

Contributions

Approach – Portal Lifecycle Offering

Strategy Assessment

Business/IT

Needs, Identify Requirements

Support

with Technology Refresh Initiatives

Stakeholder Interactions

Open Source Workshops

Solution and Infrastructure

Assessment

Evaluate IT (Infrastructure, Technologies)

Discover

Integration Points

Identify Gaps

Solution, Prioritization

Workshops

Business Case, Governance,

Requirements, Roadmap

Help to Develop IT Program

Evaluate Potential Revenue Addition

Business Case

Solution Health Check

Identify Areas for

IT Priorities

Stack Selection, Architecture,

Solution Proposal

Open Source Technology

Stack Options

Solution Architecture,

Proposal

Demos, PoC

Finalize Implementation

Approach

Implement, Test, Harden, Support and Maintenance

Solution Design Application, Integration

Taxonomy,

Metadata Model Security and ACL

Iterative

Implementation

Rollout, Training

Approach to Development

Repeat

Fail

Pass

Refactor

Thank You

www.cignex.com

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