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Do IT Wise and 888 Inc share their experience using HP BSM.
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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Discover 2013 Barcelona | December 10-12, 2013
Walking the path from domain to OpsBridge management using HP BSM Koby Aharon, DoItWise
Dikla Saad, 888
HP Event Console(OMi) in 3rd party ecosystem 888 Customer story
Presenters: koby Aharon Delivery Manager Do IT Wise Dikla Saad NOC Manager 888 Inc
Who are we:
HP PSO preferred partner
HP Software R&D partner for design and implementation
Strong core presence in USA/Canada/EMEA/Israel
Established at 2010 by Ex-HP Software R&D and PSO veterans
Master Service Agreements with HP in all regions.
Who is
NOC Event Console Project
Project Background
• CA Unicenter 11.2
– Old technology
– Integration with a single monitoring tool
– Overhead in maintenance and lack of knowledge
• POC for market leading console solutions
– Easy to use Web interface
– Integration abilities to different technology and tools
– Complementary Software abilities
Project objectives
• Replace the existing vendor console with HP OMi event console
• Consolidate events into a single console from a multitude of monitoring tools
• Provide 888 NOC visibility to the health of 888 Line of Business and there supporting infrastructure
• Operational bridge Actualization
• Streamline events to a common standard
Project challenges
• Which HP integration components to incorporate
• License constrains
• What is the best way to get or receive data from the monitoring system to the integration point
• Do we need only events or topology or both
• How to streamline the data
• Enhance the console
Project Goals
• Having a single source of truth consolidating all alerts coming from different platforms
• Transparency to service status by role and permissions
• Ability to implement a correlation engine
– Reduce Mean Time To Detect
– Reduce Mean Time To Repair
Project Approach
Keep It Simple & stupid
Do IT Wise
Design and Architecture
Architecture
Data Sources
Event Console
End user Experience Monitoring
Infrastructure Monitoring
Application and
business level KPIs
HP BPM Gomez
Agentless SCOM
Storage devices Spectrum Precise I3
Schneider sensors Xpolog
Agentless
HP Tool Set
HP Business service Manager(BSM)
OMi – Event Console
Service Health
Real Time Service Model(RTSM)
Sitescope
Web Service
SNMP Trap
BSM Connector / Integration Adapter
Web Service
SNMP Trap
Log File
Data Integration Consideration
• Web Service – Highly utilized by 888 monitoring team
– Provide full control to the developer on the event structure
• SNMP
– common denominator
– Easy to work structure
– Lightweight
• SCOM Content pack
– Out of the box integration to MS SCOM
– Minimal configuration
Event Flow
Event Triggered
Map Attributes
Create Match Rules
Create Suppress
Rules
HI Mapping
Topology host CI
Logical CI Enhance
Event
NOC Console
888 BSM and Event Console How does it look In the NOC
Console
myBSM
Service Health
NOC Console enhancement
Events enrichment
Age
History
What's Next?
• Correlation
• Collect metrics from the data sources
• Forward the events from the console to the log management platform to enhance the reporting capabilities
• Continue on-boarding 3rd party systems
• Detailed topology
Questions
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
For more on BSM hp.com/go/bsm