US Coast Guard Needs a Knowledge Management System

CWO Michael Brashier

Creation of a Wiki Based Knowledge Management

System


Agenda

The Problem

The Action

The Fix part 1-3

The Kicker


The ProblemWhere do we deposit our intellectual capital?

Learning organizations share knowledge.

Top Down, little by little

Needle in a needle stack

Lost opportunity


Check Clock

Yes No

Speed up Slow down

Is time > 1 Minute?


Coast Guard knowledge.Build a Wiki to manage

The Fix

ALL


A wiki is a collection of Web pages designed to enable anyone to contribute or modify content, using a simplified markup language. Wikis are often used to create collaborative websites and to power community websites. Wikis are used in business to provide intranet and knowledge management systems. It is "the simplest online database that could possibly work."

Source: Wikipedia.org/wiki

The Fix part 1

Internet: Wikipedia

Corporate Intranets (SAP)

DOD: Intellipedia


The Fix part 1


We’re adding massive amounts of information

Without a way to manage it

The Fix Share it

Exploit it

The Fix part 1


The FixUsage skews toward the junior members They will use it.

Content will be crowd-sourced by people we trust with lives and assets

"not markedly less accurate" -science journal NATURE

Participation is ‘bullet-able’

LDC curriculum.

EvalsOER

The Fix part 1


The Fix part 2

Knowledge diffusion: Current, instant access to expert knowledge

Is there asbestos in Sitka housing? What can I buy with

AFC30 money?Does the Coast Guard use human hair to adsorb oil?

How will modernization affect me?

How does the Stan Team grade my station’s readiness?

Is there a standard CG project management application on CGDN+?

How does the next NSC do sea trials?

Katrina: Lessons learnedEquipment in a mobile command center

Where did Douglas Munro earn his Medal of Honor?

Sea pay policy?


The FixThe Fix part 2

Software: Free or very cheap if we do it right.

Hardware: in the $100’s (k)

Content: Free (provided by you)

Cost Savings

Servers cost less than people, cutters, and aircraft

Immeasurable

Time savings



The Data behind the Data







Examples: Amazon.com, Tivo:

Local issues get a lot of traffic. It becomes a priority. Sitka Housing

Lot’s of searches for a specific piece of gear at a Small Boat Station

Geo-specific data

Real time Intel from the deck plates

“What is the Coast Guard thinking right now?”


The Action

CG-6: Assign a program manager (I volunteer)Crank up the SDLC

Develop the business caseProject Management Plan

Funding Plan

…….


The Kicker

CG Portal: ALCOAST 128/09

BlogsWiki’s (not as cool as my version)

Document management

It’s already in progress


Check Clock

Yes No

Take questions offline

Take questions

Yes

No

Is time > 8 Minutes?

Is time > 12 Minutes?

Technology

US Coast Guard Needs a Knowledge Management System