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Simplify And Improve Business Interactions
04 - Simplify And Improve Business Interactions 2
Currently Renovations Is Using A Number Of Typical Channels Of Communication
Email is broadly used, but its
store and forward nature
means there is a lag between
sending a message and
getting a response
The phone is used when a
more immediate response is
desired, but it is impossible to
tell if the other party is
available or not
Meetings require everyone to
be physically present and
tend to tends to impact
productivity
“I hope he reads
this urgent
e-mail in the next
hour . . . “
“I hope she reads
this urgent
e-mail in the next
hour . . . “
“I hope she‟s at her phone…”
“Let me show you what I
mean…”
“Let me show
you what
I mean . . .”
04 - Simplify And Improve Business Interactions 3
IBM Renovations, Inc. CEO
Our competitors seem to
react faster than we do.
Sametime can help you
improve your reaction time
04 - Simplify And Improve Business Interactions 4
Instant Messaging Is A Client / Server Solution
Sametime Server
Sametime Client
Lync Server
Lync Client
Windows Server 2008 R2
Windows XP Windows Vista Windows 7
AIX 5.3 and 6.1 IBM i 5.4, 6.1 and 7.1 Red Hat Linux 5.0 SuSE 10.0 Ubuntu 10.04 Solaris 10 Windows Server 2003 and 2008
Red Hat Enterprise Linux Desktop 5.0 SuSE Linux Enterprise Desktop 10.0 Ubuntu 10.04 Mac OS X 10.6 Windows XP, Vista, 7
04 - Simplify And Improve Business Interactions 5
Sametime Is A Stable Instant Messaging Platform
Sametime has a consistent architecture and interoperability between upgrades
Microsoft has changed the underlying architecture twice already. Due to architectural changes, customers on earlier versions will have a difficult time upgrading
Lotus Sametime Microsoft Lync Lotus Sametime
7.5.1 8.5.x
In-place upgrade
04 - Simplify And Improve Business Interactions 6
Knowing A Person’s Identity, Availability And Location Are Keys To Effective Real-time Collaboration
Assess a person’s status at-a-glance…
Intuitive status icons
Is this the right person?
Virtual business card shows a
person’s role, address, phone,
photo, physical location and
local time
What device is the person
using?
Some services may not be
useful/available for a given
device type
Are they on the phone?
Are they offline?
Alert me when available
04 - Simplify And Improve Business Interactions 7
Sametime Saves Transcripts So That Information That Is Discussed Is Not Lost
The ability to automatically save
conversation history is built into the
Sametime client. Conversations can be
saved either to files or within the user's
mailbox
When a chat window is opened, previous
conversations from earlier in the day are
populated so as to maintain context
Previous conversations can be searched
so as to pull up information that was
discussed earlier
The Lync client does not natively
possess the ability to save conversation
history
The only way to enable conversation
history is to purchase and deploy an
Outlook/Exchange infrastructure and
integrate it with the Lync server
Once Lync and Exchange have been
configured, conversation history are
saved to an Outlook folder. The user can
then access these conversations as if
they were email messages
Sametime Microsoft Lync
04 - Simplify And Improve Business Interactions 8
Sametime Client Works With Your Existing Email Clients, Portals, And Social Sites
WebSphere Portal
SharePoint
Connections Outlook
Lotus Notes
04 - Simplify And Improve Business Interactions 9
In Addition, The Sametime Client Is Easily Extended Via Plugins, For Example By Cisco
Cisco makes use of Sametime's plugin architecture and programmability to integrate telephony features such as:
‒ Phone presence ‒ Click 2 Call ‒ Answer/Hang up ‒ Escalate IM to phone
Microsoft provides controls to embed Lync into your .NET applications
‒ Lync client itself cannot be extended with additional features
‒ The telephony features are tied to Lync and cannot be changed to work with third parties
04 - Simplify And Improve Business Interactions 10
Integrated Telephony Capabilities Make Workers Even More Productive
Place and receive telephone calls via your computer Helps reduce long distance
charges
Minimizes context-switching
Access telephony services with a single click (Voice over IP) Click-to-Call
Click-to-Conference
Call forwarding, merge calls, etc.
Automatically route incoming calls to preferred device (computer, desk, mobile, etc.)
…Receive calls and take action
Place calls with a single click…
* Requires Lotus Sametime Unified Telephony
04 - Simplify And Improve Business Interactions 11
Routing Rules Greatly Simplify Management Of Incoming Calls
Callers need only
know a single phone
number to reach all
of your devices
PBX
Incoming call
Routing Rules
Lotus Sametime Unified Telephony
publish
User-defined
routing rules
Make sure
important calls reach you
IM status
Location
Caller
Date and time
Etc.
Call recipient can
dynamically switch
between devices
on the fly
Switch after
„x‟ rings
Switch after
„x‟ rings
Computer Desk Mobile
04 - Simplify And Improve Business Interactions 12
Sametime Integrates With A Wide Variety Of Partner Telephony Systems
Voice and Video Calls
Sametime
Meetings
Room Video Conferencing Systems
Telepresence
Multipoint Control Unit
Microsoft is “aiming to phase out conventional PBX boxes” according to Gurdeep Singh
Pall, corporate vice president of Microsoft‟s Unified Communications Group. Telephony
partners should be wary of working with Microsoft and corporate IT should be aware of this
back door approach
Source: http://redmondmag.com/articles/2009/02/03/microsoft-your-pbx-is-dead.aspx
PBX
04 - Simplify And Improve Business Interactions 13
Sametime Also Supports Web Meetings
Upload presentations and start a meeting
Only requires a browser
Audio support
Video support
Can only attend / view a meeting
Full rich client required to host a meeting
No Audio support
No Video support
Sametime Web Meetings Client Microsoft Lync Web App
04 - Simplify And Improve Business Interactions 14
Sametime Saves Money, Increases Productivity And Enables Business Growth
Examples of savings from IBM customers worldwide
€3.5M savings in annual telephony costs with VoIP and Lotus Sametime
36 month ROI expected to be 2x - 3x the investment, including travel substitution and productivity gains
US$70,000 savings in travel and hotel costs for just one event using audio conferencing and Lotus Sametime
25% telephony cost savings at call center despite an increase in call volume, plus improved employee productivity and customer satisfaction levels
04 - Simplify And Improve Business Interactions 15
IBM Renovations, Inc. CEO
LotusLive will remove the
barriers and make it easier
to collaboration across
business boundaries . . .
We would really like to
include our suppliers and
partners in these interactions
Improved Engagement With Customers, Suppliers, And Partners Is A Good Business Strategy
71 percent of CEOs plan to place greater focus on external partnerships and collaboration that extends beyond the traditional walls of the enterprise1
60% of executives state that
customers contribute content to
explain, support, promote and enhance
products2
Almost 50% indicate that customers
actually co-develop products
04 - Simplify And Improve Business Interactions 16
1 IBM CEO Study 2 The Economist Intelligence Unit
04 - Simplify And Improve Business Interactions 17
LotusLive Enables Collaboration Across Businesses
Extend the value of existing
investments by expanding the
perimeter of the enterprise to
the cloud
Shared
files
Non-LotusLive
member
LotusLive
member
Non-LotusLive
member
Advertising Agency
Microsoft-centric
infrastructure, e.g. Exchange
Renovations, Inc.
IBM Lotus infrastructure,
e.g. Domino
Home Automation Supplier
Open source infrastructure
with Red Hat
04 - Simplify And Improve Business Interactions 18
Lotuslive Delivers Its Services Through The Cloud So There Is Nothing To Install Or Configure
LotusLive Notes Full-featured e-mail,
calendaring, contact
management and instant
messaging – via a browser
or Notes client
LotusLive iNotes Essential Web mail,
calendar and contact
management via a browser
Meetings Online meetings plus
registration and reporting
tools for effective online
events
Files An online space for storing
and sharing documents,
presentations, bookmarks and
collections
Activities Activities is the place
where you create new
projects, track a meeting
to-do list, brainstorm new
solutions and more
Communities Groups of people who have
similar interests,
responsibilites and need to
share bookmarks, tagged
information, and forums
Instant Messaging Lets you text chat
instantly with business
contacts and colleagues
Forms A wizard-like service that
guides you through
creating and publishing
surveys and forms for
your business.
Deliver a set of services that is
inexpensive to acquire, quick to
deploy, and requires minimal
management
04 - Simplify And Improve Business Interactions 19
These Services Are Available Standalone Or Bundled For Very Attractive Prices
I need email I need file sharing and meetings
I need both email, file sharing, and
meetings
LotusLive Engage Starting at $8/user/mth An integrated set of tools that includes:
• Files • Activities • Communities • Forms • Instant Messaging • Meetings
LotusLive Notes Starting at $5/user/mth Full-featured e-mail, calendaring, contact management and instant messaging – via a browser or Notes client from the IBM cloud
LotusLive iNotes Starting at $3/user/mth Essential Web mail, calendar and contact management.
LotusLive Collaborations and Meetings Suite Starting at $10/user/mth Everything in LotusLive Engage plus LotusLive Notes for email:
• Email • Files • Activities • Communities • Forms • Instant Messaging • Meetings
OR
04 - Simplify And Improve Business Interactions 20
DEMO: LotusLive Enables Efficient And Effective Collaboration Across Company Boundaries
Simple to share documents with
colleagues – even if not a subscriber
Easy, low cost browser access for all
04 - Simplify And Improve Business Interactions 21
So What Did We Just See?
Share and collaborate with anyone
All you need is an email address
Guest Account
Anyone can join and have
access to:
− Files
− Activities
− Meetings
− Communities
Remove IT
No need to add a user to Active Directory
Results: Instantly working right people with rich tooling
More productive and faster time to market
04 - Simplify And Improve Business Interactions 22
DEMO: Microsoft Office 365 Does Not Solve The Problem
Office 365 does not support enrollment of guests for cross
business collaboration
04 - Simplify And Improve Business Interactions 23
LotusLive Is An Integrated Platform
LotusLive Services are deeply
integrated with one another
Example: Upload a file once and
access it in:
Communities
Meetings
Activities
Profiles
With Office 365 one would have
to first download the file from
SharePoint to your local drive
before adding it to the meeting
04 - Simplify And Improve Business Interactions 24
LotusLive Is Mature And Has Numerous References
LotusLive has been adopted by numerous US and international companies
Current users of Microsoft Online (e.g. BPOS) will have to undergo an
involving migration to Office 365
In contrast, LotusLive users are not impacted when the system is
upgraded to newer version
04 - Simplify And Improve Business Interactions 25
LotusLive Is Simple To Deploy
Components required on workstation
Microsoft Office365 LotusLive
Runtime
.NET Framework (Windows
PCs) or
Java (Mac OS X)
Not required
Browser IE 7 or later
Firefox 3.5 or later
Safari 4 or later
IE 6 or later (which is
usually already installed)
Firefox 3.5 or later
Safari 4 or later
Meetings
Lync client
Not required
Electronic Forms InfoPath client ($229 per
desktop)
Not required
04 - Simplify And Improve Business Interactions 26
Reliability Is Of The Utmost Importance
Historically, Microsoft cloud services have been very unreliable with a number of high profile downtimes
Recent major Microsoft cloud service outages:
Aug 17, 2011
June 26, 2011. Just 2 days before
the Office 365 launch
May 10-13, 2011. Multi-day outage
Mar 6, 2011
Oct 19, 2010
Sep 7, 2010
Sep 3, 2010
Aug 23, 2010
In discussion forum threads, BPOS customers
expressed frustration with the string of outages
and skepticism about Microsoft's ability to
provide reliable uptime for the upcoming Office
365
By contrast LotusLive has not suffered these
sort of high-profile system-wide outages
Office 365 status dashboard
04 - Simplify And Improve Business Interactions 27
Meanwhile Google's Consumer Based Products Are Difficult For Enterprise Users To Adjust To
Lack of standard folders in Gmail can be disconcerting to users familiar with traditional email systems. LotusLive Notes has folders
Lack of tabs in Gmail means you can’t easily look up information from another email whilst composing one (limited multitasking). Tabs are available in LotusLive Notes
Due to its browser based nature, Google calendar is not available offline. Since LotusLive Notes comes with a rich client, users can continue working when disconnected
04 - Simplify And Improve Business Interactions 28
LotusLive Provides Five Times More Space For Shared Files
Google Docs only provides 1GB of space to store shared files, LotusLive on the other hand provides 5GB of space
Presentations uploaded and converted to Google Docs are limited to 10MB each. By contrast, LotusLive has a 2GB limit and lets you encrypt files for security
LotusLive supports web meetings. Google Docs does not (only basic slideshows)
04 - Simplify And Improve Business Interactions 29
LotusLive Offers Enterprise Level Security With Multiple Layers Of Defense
IBM has Deployed its Services with High Availability Enterprise Class Data Centers, High Performance Network Services and Operational Capabilities
Physical monitoring
Closed circuit TV
Biometric cage controls
Layered firewall infrastructure
Deployed network and application intrusion detection
Real time anti-virus at application and server level
Audit logs for logging and analysis of security related events
04 - Simplify And Improve Business Interactions 30
Partners Can Also Easily Add Features To LotusLive via Extension Points
Online collaboration between buyers and sellers of goods and
services
SugarCRM helps companies communicate
with prospects, share sales information, close
deals and keep customers happy
eXpresso is an integrated application available to IBM LotusLive users. It enables
people to edit their files online in full functionality without leaving LotusLive
Enhance business value through seamless integration with relevant business partners
04 - Simplify And Improve Business Interactions 31
IBM Renovations, Inc. CEO
Our reaction time has
improved!
Thanks to Sametime and
LotusLive