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This presentation was given by Ryan Hegreness at the Northern New England Conference on Recreation in January, 2010. The session covers the following topics: Improving Routine Department Functions (surveys, job applications, forms), Improving Business Communication and Collaboration (networking, project management, communication tools, etc.), and Marketing and Customer Service (Social Media, Website Design). Visit http://RecWebsites.com and http://RecSurveys.com to learn more about some of these services. To learn more about the presenter, visit http://ryan.hegreness.net.
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Upgrade Your Department:Tools for 2010
Ryan Hegreness, CPRP
Founder / Lead DeveloperCatamount Web Solutions, LLCwww.catamountwebsolutions.com
www.recwebsites.comwww.recsurveys.com
www.rec20.com
Assistant DirectorEssex Junction Recreation and Parks
Essex Junction, VT
Why talk about utilizing technology inParks & Recreation?
TOPICS
• Improving Routine Department Functions
• Improving Business Communication / Collaboration
• Improving Customer Service & Marketing
Routine Department Functions
REWARDS COSTS
TRUST
BusinessCommunication, Collaboration & Networking
Business Collaboration
Networking
Business
Communication
Customer Service & Marketing
Social media is more about customer service than it is marketing…
Customer service is the new marketing.
• Old site – blog example
• -subscribe
• Editing articles
