Connect.Communicate.Collaborate.

The Unify Revolution.

In a crowded and highly competitive market, you need an edge. Increasing efficiency, improving performance and reducing costs are vital goals. And with an increasingly mobile workforce and rapidly evolving technology, you need to make sure that everything is joined up. But you need the right tools to achieve all these aims.

The old established vendors lack innovation and agility, and their technologies are costly and inefficient. They can’t give you what you need.

Unify can.

Unify are different.

Industry experts with years of experience and a passion for delivering world-class service have come together to create a revolutionary company that offers state of the art technologies, intelligent, intuitive design and unrivalled levels of customer service.

Our highly skilled team has in-depth expertise across the entire communications spectrum, from innovative unified communications solutions to complex contact centre environments and next generation connectivity.

Technology is only part of the solution. Unify will work with you to get an in-depth understanding of your business. When we know what success looks like to you, we can provide the solution that delivers it.

If you want resilient, high performing, cost effective and feature rich communications services from a company that you can trust to have your business needs at the heart of their design, then join the revolution.

Revolutionise your business.

Unify it.

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Unified communications means joined-up thinking. This integrated system of instant messaging and presence, audio, video and web conferencing, telephony and voicemail means you can communicate and collaborate with colleagues, customers or suppliers; anytime, anywhere.

With one system for all your communications across your organisation, you can improve productivity, increase cost effectiveness and reduce frustration.

In an increasingly mobile world, why would you do it any other way?

Improved productivity - Unified communications allows you to communicate in real-time, so teams can collaborate more effectively and make decisions faster.

Lower communication costs - Removing the need for different communications systems, unified communications makes it simpler and more affordable to work together.

Reduced business expenditure - You can reduce travel costs and downtime by holding meetings online.

Enable remote working - Access rich communication services from practically anywhere with an internet connection. Users can work from home, on the road or from remote offices to maximise flexibility and productivity.

With Microsoft Lync, the unified communication platform has come of age. Lync connects employees, business partners and, most importantly, customers wherever they are, helping you reduce costs while increasing productivity and responsiveness. This unique solution:

■ Is robust, scalable and affordable

■ Provides secure business communications and desktop sharing capabilities using one simple user interface

■ Offers enterprise class telephony that can replace your existing telephone system and can allow free landline and mobile calls to other Lync users

■ Has an extensive range of applications including rich presence, instant messaging, audio and video conferencing

At Unify we plan, design, implement and operate end-to-end communications solutions that translate quickly into very real business and financial benefits. We have the expertise to deliver on-premise, hosted, hybrid and cloud solutions. We also provide a full service solution that includes maintenance and support of your existing PBX and communications estate to provide a single point of ownership and accountability.

Unified communications brings your business together. With it you’re more agile, able to react quickly and profitably to change and maximise your potential with every opportunity. In a unified world, the sky’s the limit.

Unify your world.

Unified Communications

Unified Communications3

Contact Centres

Communication has changed. Your increasingly technology-aware customers expect to be able to communicate with you whenever they want, wherever they are, using their choice of channel and device.

Unify can offer a total solution for any organisation looking to boost the performance of their contact centre operation and put customers at the heart of their business. On-premise or hosted, the tools and information needed to improve response times, control costs and proactively manage performance across the business are put right at your fingertips.

Multi-channel contact centre solutions - Every customer should receive the same level of service whether they contact you by phone, email, chat, social media or SMS. Unhappy customers don’t hang around – they simply hang up or log-off. Multi-channel queuing lets you route, manage and measure all types of contacts using one workflow engine. It’s a better experience for everyone.

Workforce optimisation (WFO) - A highly sophisticated suite of tools for managing resources within your contact centre across all channels, media and skills. WFO not only allows you to predict incoming call volumes and manage shift patterns, it incorporates performance and quality management, compliance and analytics. Keep your finger on the pulse and manage your contact centres with ease.

Inbound services and call routing - First impressions count. You can improve your first call resolution by matching agent skills and experience to the queues, delivering each call to the most appropriately skilled agent available. You can pick out your VIP customers, and callback options mean you may never miss an opportunity again.

Call recording, speech analytics and quality management - Unify’s recording solutions can help you to address compliance, sales verification and dispute resolution challenges. In addition our speech analytics solutions can help you to discover key insights into your customer experience. Stay compliant and motivate staff.

Unify also offers:

Computer, telephony and application integration - Totally and seamlessly integrating your new Unify solution with your existing business systems.

IVR Self-Service and Natural Language - Intelligent automated solutions for dealing with routine and repetitive calls allowing your team to focus on value building contacts.

Proactive contact - Improving customer relationships with informed outbound calling.

Unify’s proven, well-tested modules and reusable assets, along with our stringent process and collaborative approach, ensure we always deliver a high quality solution tailored specifically to your business needs.

Together, we can provide a beginning-to-end customer experience you’ll be proud to deliver.

A Unified experience.

Contact Centres

And more. Just ask.

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With today’s increasing demands on customer networks, it’s more important than ever that you have a connectivity solution that suits your business.

At Unify we work with you to understand your business needs and goals. We analyse your existing networks and then, supported by a comprehensive service offering from the UK’s leading carriers and service providers, we create a tailored solution that will be more resilient, more productive, more flexible and more cost-effective than your existing one.

Connectivity

Internet connectivity - With over one billion Internet users, it can be difficult to ensure a fast, consistently available Internet service. Unify’s high speed, reliable and scalable Internet connectivity more than rises to the challenge, offering speeds from 2Mb up to 10Gb, and Internet access available via DSL, SDH and Ethernet.

SIP Trunking - The biggest motivation for most organisations is immediate and substantial cost savings. When compared to a standard public switched telephone network (PSTN) line, it’s nearly 50% more cost effective.

Inbound/Outbound call services - Choosing the correct numbers for your business is crucial, with so many to choose from what numbers should you use? One of our experienced team will identify the best fit with your company to ensure you are able to maximise your business potential.

Fixed voice lines - Unify Communications partner only with tier 1 carriers, so you can be sure your voice traffic is carried by a resilient network. You will benefit from our highly competitive call rates without ever compromising on quality or customer service.

MPLS - Your network can be designed to meet the specialist needs of your individual business. Using leading tier 1 carriers, the high speed connectivity provided by MPLS will carry your communications quickly, effectively and securely. And, for further peace of mind, MPLS offers flexible and dynamic routing when enhanced service options are deployed.

Hosted Telephony - Unify Communicator is aimed at a variety of target audiences; by size it is ideal for companies with 3-50 employees in a head office with 2 or more sites that work together. Unify Communicator is capable of running a 200+ employee system should your business growth require it.

Mobile - The mobile phone made the transition from boy’s toy and fashion accessory to technologically advanced business tool a long time ago. Like any tool, you need the right one to do the job properly. Let one of our experts help you choose the right device for your needs.

Connectivity

Unify it.Unify’s international coverage extends across 230 countries including the Middle East. And our London-based data centre is located within the UK’s largest purpose-built secure facility, so if your business is looking for secure hosting and resilient connectivity, Unify can provide just what you need.

Connectivity is a vital part of your overall communications strategy. Together we can make it work better, smarter and harder than ever before.

Unify it.

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At Unify Communications we believe the communications industry has reached a tipping point – now there’s no turning back.

We’re building on our vast experience in enterprise communications to bring you a new generation of unified communications technologies that are robust, reliable and incredibly easy-to-use.

Let us help you transition to the most innovative UC, connectivity and contact centre technologies from the world’s most respected providers.

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With your success our goal, we’ll build a solution around you.

www.unifyus.com

Head OfficeUnify Communications Ltd.

Bristol & Bath Science Park Dirac Crescent

Emersons Green Bristol, BS16 7FR

T 03330 110 400 E info@unifyus.com