Transforming Healthcare through Patient Engagement Using Oracle Solutions

April 2013

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Perficient is a leading information technology consulting firm serving clients

throughout North America.

We help clients implement business-driven technology solutions that integrate

business processes, improve worker productivity, increase customer loyalty and create

a more agile enterprise to better respond to new business opportunities.

About Perficient

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• Founded in 1997

• Public, NASDAQ: PRFT

• 2012 revenue of $327 million

• Major market locations throughout North America

• Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, Northern California, Philadelphia, Southern California, St. Louis and Toronto

• Global delivery centers in China, Europe and India

• ~2,000 colleagues

• Dedicated solution practices

• ~85% repeat business rate

• Alliance partnerships with major technology vendors

• Multiple vendor/industry technology and growth awards

Perficient Profile

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Business Solutions

• Business Intelligence

• Business Process Management

• Customer Experience and CRM

• Enterprise Performance Management

• Enterprise Resource Planning

• Experience Design (XD)

• Management Consulting

Technology Solutions

• Business Integration/SOA

• Cloud Services

• Commerce

• Content Management

• Custom Application Development

• Education

• Information Management

• Mobile Platforms

• Platform Integration

• Portal & Social

Our Solutions Expertise

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Melody Smith Jones

Manager, Healthcare Collaborative Technologies

• 12+ years of experience integrating technology solutions into marketing and loyalty strategies.

• Specialized knowledge in the implementation and management of collaborative technologies, business intelligence and CRM.

Lesli Adams, MPADirector, Oracle Healthcare Business Intelligence

• A clinical measurement advocate with 17 years of healthcare analytics and business intelligence experience.

• Industry experience includes: for-profit, state, academic and federal healthcare including ambulatory clinic management, comparative effectiveness evaluation, evidence-based medicine, population health and clinical data warehousing.

Our Speakers

Oracle Platinum Partner – Certified on the latest Oracle product platforms and technologies, as well as implementation and migration best practices.

• Oracle EPM Practice• Oracle Business Intelligence Practice• Oracle CXM Practice• Oracle Middleware Practice• Oracle EBS Practice• Oracle Healthcare Practice

Oracle Certified Education Partner – Certified to deliver the official Hyperion course curriculum to customers via onsite training classes. Perficient owns and operates one of the national Oracle training facilities listed on the Oracle website

Oracle Specialized Partner – Certified by Oracle to deliver and sell the Oracle BI, EPM and CRM applications.

Oracle Authorized Reseller – Certified on Hyperion licensing and pricing, authorized to resell Hyperion licenses and maintenance contracts

Perficient and Oracle

Connected Health • Provide instant access to patient and clinical information with

Healthcare Portals• Enable instantaneous access to patient and clinical

information using Mobile Health applications• Transmit medical images, video and audio for Telehealth

diagnosis and treatment plans• Allow patients to exchange information and discuss health

conditions with healthcare providers using Social Media

Accountable Care = HIE + Analytics• Health Information Exchange (HIE): Comply with evolving

governance and compliance regulations, combine and exchange clinical and cost information through a comprehensive delivery model.

• Enterprise Healthcare Analytics (EHA): Accelerate compliance to ACO quality reporting requirements by using BI and analytics tools to enhance clinical decision support, performance benchmarking and persona based dashboards that unlock the medical value of electronic information.

Oracle in Healthcare at Perficient

e-Patients are:

• equipped with iPhone, iPad, Internet, WiFi, laptop, etc.

• enabled with instant access to information 24x7x365

• empowered to be actively involved in their care

• engaged to effect change

Introduction to the e-Patient

• Rapidly shifting role of the patient within the traditional patient care delivery model

• There is increased patient demand for:

• Easier access by patients to healthcare professionals

• Easier access to online information by the patient

• Online access by patients to “alternative” care modalities

• Online “chat” communication with healthcare professionals

• Containment of costs and improvement in quality of patient care experience

• Bridging the “information gap” between the healthcare provider and patient

Brave New World of Patient Care

• 40% of consumers, said social media did affect their choice of a provider or organization

• 45% said it would affect their decision to get a second opinion

• 34% said it would influence their decision about taking a certain medication

• 32% said it would affect their choice of a health insurance plan

• 55% of patients want to communicate with their doctors via e-mail to exchange health information and get answers to questions 

• 68% are interested in remote monitoring devices that allow self-monitoring of their condition and electronic reporting of results to their physician (seniors (78%) and consumers with chronic conditions (75%)

Healthcare social media is becoming one of the most important topics in healthcare today.

Source: “Patients choose hospitals based on social media”, Karen M. Cheung, April 2012; “The Patient of the Future”, Gienna Shaw, for HealthLeaders Media, September 10, 2009

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The e-Patient & Social Media

• Become a trusted advisor for patients

• Become a destination for people to get reliable and understandable health information

• Become authentic, uncontrived and genuine in your outreach

• Become a health information hub

• Public Facing Website becomes the hub for 1:m communication

• Patient Portal becomes the hub for 1:1 communication

How Can You Compete?

• One of the main drivers of Meaningful Use and Accountable Care is to involve patients in their care

• We will demonstrate today:

• 24 hour a day engagement with direct appointing

• Display lab, vitals, and CCD results

• Informal “Social” communications between Patient and Dr.’s

• Exchange and viewing of electronic images beween providers

• Executive Level Dashboards

• Other Potential uses:

• Risk Assessment Questionnaires

• Patient / Family History Questionnaire

• Pre-operative checklist completion

Patient Portals

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Software Demonstrated Today

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Satisfy the needs of e-patients via:

• Patient Portals

• Involve patients in their care by providing patients with easier access to online information

• Allow patients to exchange information and discuss health conditions with healthcare providers using Social Media tools

• Manage care via online appointment scheduling and form entry

• Telehealth and Remote Patient Monitoring

• Enable instantaneous access to patient and clinical information using Mobile Health applications

• Online “chat” communication with healthcare professionals and virtual visits

• Easily access and exchange electronic health records

• Quality Reporting

• Enhance clinical decision support and performance benchmarking

• Proactively identify trends and create action plans

Conclusion

Q&A

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Join us in New Orleans at the KSCOPE ConferenceJune 23-27, 2013http://kscope13.com/

Join us in Houston at the HFMA AnnualConferenceMay 17, 2013http://www.hfmatxgc.org/calendars/view/188

Check Out More About Perficientwww.perficient.com

Our Oracle Healthcare Bloghttp://blogs.perficient.com/oracle/author/ladams/

Follow us on Twitter@PRFT_Oracle@PRFT_HC@lesliadams@MelSmithJones

Join us in Scottsdale at the HIUG Interact 13ConferenceJune 9-12, 2013http://www.hiug.org/p/cm/ld/fid=131

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