Richard Blanford: Managing

Director

Top Tips for Successful

Flexible Working

Why you need to consider this

3 issues most organisations face today in

relation to desktop services:

1) Cost – IT infrastructure is a cost of doing business,

everyone wants better capability at a lower cost

2) Flexible working – ability work from anywhere using

any device and access the relevant information

3) Resilience – IT underpins almost all business

processes, services must always be available, even in

the event of a disaster

And a few more?

• Process improvements

– Good process will save more money than good technology

• SLAs

– Can you commit to your users what they will receive?

• Disaster recovery

– It’s not just a “nice to have” any more

• Agility

– How fast can you respond to changing business

requirements?

• Security

– Loss of reputation as important as actual data loss

• Green

– What are you doing to minimise consumption?

A few insights

• 35 organisations formally reviewed by Fordway in last 2

years:– 11 local authorities

– Major part of a central government department

– 4 NHS trusts

– 1 University

– 4 not for profit organisations

– 16 commercial clients, various industries

– User base between 350 to 14,000 users, all multi-site

• Average daily desk occupancy: 54%

• Average hourly logged in users: 61%

• Average number of standard workstation builds: 18

• Adherence to standard workstation builds: patchy

• Most common single issue preventing flexible working is

user profile issues

What you can achieve

County Council #1: £11 million one off premises rationalisation

benefit, £4 million cashable annual savings

District Council: £145,000 annual OPEX saving (27% of

budget), 47% power saving

County Council #2: £490,000 annual saving on licence and

hardware maintenance, 4 Service Desk staff reassigned to more

productive work

Major importer: worldwide IT operations and service desk

centralised, £1.2 million annual saving

NHS Trust: 22 minute logon time reduced to 26 seconds

London Borough(s): shared infrastructure and desktop service

with neighbouring borough projected £970,000 annual saving for

£320K capital cost. Further £2.2 million potential saving if two

other boroughs join

Break glass and use this

Objective

Ability to Change

Pricing Scheme

Business Interface

Resource Utilization

Organization

IT Management

Processes

Basic

RationalizedVirtualized

Service-Based

Standardized

Reduce complexity

Economies of scale

Flexibility, reduce costs

Service-level delivery

React

Weeks Weeks to days

Days to minutes

MinutesMonths to weeks

Fixed costsReduced, fixed costs

Fixed shared costs

Variable usage costs

None, ad hoc

Infrastructure resources pooled

Services managed holistically

Uncoordinated infrastructure

Standard resources, configurations

Consolidate to fewer

Policy/Value-Based

Business agility

Minutes to seconds

Variable business costs

Dynamic optimization to meet SLAs

Class-of-service SLAs

Class-of-service SLAs

Flexible SLAsEnd-to-end SLAs

No SLAs

Known Rationalized Shared poolsService-based poolsUnknown

Central control ConsolidatedPooled ownership

Service-oriented

None

Business SLAs

Policy-based sharing

Business-oriented

Reactive —Proactive

Life cycle management

Proactive

Matureproblem management

Proactive

Prediction, dynamic capacity

Service

End-to-end service management

Chaotic —Reactive

Ad hoc

Value

Policy management

BUT: it’s not just technology

Process TechnologyPeople

Service-Based

Standardised

Rationalised

Virtualised

Real-Time

Infrastructure life cycle standards

Basic SLAs Event management

Holistic capacity management

Flexible chargeback

Measure, report, guarantee end-to-end services

End-to-end services are centrally managed and balanced

Mature and integrated systems management processes

IT owns assets Processes, tools are

shared

Organisation aligned to pooled asset usage

IT organisation aligned to service delivery

IT proactively influences use of technology to drive business

Organisation structure and ownership rationalised across IT

Standard configurations

Tools to monitor assets

All desktop elements are virtualised and streamed or managed

Service management tools manage end-to-end

The business has direct interface to service prioritisation

Integrated systems management tools

Consolidated assets

Why this is important - now

We see a number of converging elements getting us towards a tipping point :

1) Increasing organisational demand for flexible working – and significant cost savings it can deliver

2) Technology limitations and dependencies with thin client, profile and application virtualisation reduced

3) Microsoft Windows XP SP2 end of support - Windows 7 released and it really does deliver benefits

4) Hardware virtualisation capability included in all new desktop processors

5) Server hardware increasingly powerful, 64 bit OS uses larger memory effectively

6) Lack of investment due to recession has delayed many desktop upgrades

How much?????

• Generally accepted Industry average is a corporate

desktop costs £2,000 per year – afraid it’s true

• This comprises:– Purchase (includes screen): £240/year

– Manual provisioning and updates: £226/year

– Client licensing and software maintenance: £479/year

– Network and server infrastructure to support basic user services (file

& print, email): £242/year

– Power consumption and cooling: £61/year

– Helpdesk and user support: £752/year

• Laptop: £2,600 per year – Higher purchase price, mobile networking and comms costs plus

higher support cost

• £1200/desktop/year achievable; £1500/laptop/year possible

Fordway’s 5 golden rules

1) Consider the entire environment of all users as a

whole and plan accordingly

2) Rationalise deployed applications

3) Standardise, standardise, standardise: minimise

exceptions unless they are business critical

4) Implement common application provisioning,

configuration and management irrespective of

deployment method

5) Have effective, tested change control and

release management processes in place or

implement them and train your staff before you

start

The start – user classification

HOME

WORKER

ROAMING

WORKER

FLEXIBLE

WORKER

FIXED

WORKER

Device

Laptop/Dock Station

Thin Client Device

PC

Home PC Equipment

Laptop

Tablet

Hand Held Device

Home PC Equipment

PC

Thin Client Device

Home PC Equipment

PC

Thin Client Device

Connectivity

(away from the office)

Council Broadband

Home Broadband/WiFi

Council 3G Card

Home Broadband/WiFiHome Broadband/WiFi Home Broadband/WiFi

TelephonySoft Phone

IP Telephone

Mobile Phone

Soft Phone

Mobile Phone

Blackberry

IP Telephone IP Telephone

Printing & Scanning

Printer Allowance

Consumables

expenses

Via “Follow Me”

Managed Print

Service

Printer Allowance

Consumables

expenses

Via “Follow Me”

Managed Print

Service

Via “Follow Me” Managed Print Service

Via “Follow Me” Managed Print Service

What are your options?

Stateful

Assigned

Private

Desktop

Stateless

Pooled

Standard

Desktop

Stateful

Assigned

Private

Desktop

Stateless

Pooled

Standard

Desktop

Shared

‘Remote

Desktops’

Bare Metal

‘Type #1

Hypervisor’

Client Hosted

‘Type #2

Hypervisor’

Client-side

Local Executed

Server Hosted

Remote Executed

Personal

‘Remote Virtual

Desktops’

Personal

‘Remote Physical

Desktops’

Portals: making it easier for users

Unified communications

• Massively useful tool for flexible working

• Requires MS E-CAL but includes

enough other stuff to make it worthwhile

• Set up conferences and

internal/external events – saves us

£1500/month on WebEx

• Now includes very workable IP Phone,

potentially can replace your PBX

• Works through all client delivery models

outlined

• Close integration with Exchange,

Sharepoint and most major IP phone

vendors

Where to find savings #1

• Licensing

– Most organisations we have surveyed are actually over licensed for most

applications

– £300,000 annual software maintenance saving for one client

– Vendor salesperson not always the best person to discuss this with

• User concurrency

– Not always allowed under licensing but average 54% desk occupancy and

61% logon concurrency across FW surveyed clients

– Per device licensing can be beneficial in shared environments

• Service Levels

– Having defined ones is a good starting point

– Start with what users want or are happy to pay for and work back from there

• Software maintenance

– Artificial saving not to have it, you will pay more!

Where to find savings #2

• Standardise all elements

– One hit of Capex cost, 3 to 5 years of significant Opex savings

– Massively simplifies roll-out for new kit

– Payback within 18 months where we have done it and measured the

result

• Repurpose what you already have

– Windows Fundamentals or 3rd party products will turn an XP desktop

into a secure, dedicated thin client device

– That can be imaged and managed using GPO or SCCM

• Replace PCs with thin clients

– 50W per desktop, including screen against 220W

– That’s £36.00 per year in power and cooling cost per desktop

– Unfortunately MS will hit you for a MED-V licence for VDI users

• User self service

– Most of your users are probably already using it at home

Key points to remember

• A successful desktop strategy is a journey

– you don’t have to do it all at once

• Ensure you engage your users and take them with

you

• Define your own strategy or you will be beholden to

vendors, which may not be in you best interests

• There is no one size fits all answer for most

organisations

• Fordway can help and will be delighted to assist

you

Discussion Forum

QUESTIONS?

Thank you for your time and

attention