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Boasting awards from J.D. Power for excellent customer service and from Channel Partners for its channel program, Time Warner Cable Business Class proves that cable companies are gaining significant ground in the telecom sector—and that they are getting accolades for doing so. As the proprietary owner and operator of fiber-rich infrastructure in more than 30 urban centers, TWCBC has forged a burgeoning market for a gamut of telecom services, and the ability to bundle those services is causing a pleasing stir among customers. Adding to that is TWCBC’s innovative approach to employing big data and the success of its subsidiary, NaviSite, in offering customizable, production-oriented hybrid cloud environments.
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Voice | Internet | Television | Network Services | Cloud Services
Time Warner Cable Business Class
Success in the Telecom Channel
Winner of the 2013 J.D. Power Business Wireline Customer
Survey for customer satisfaction among large-enterprise telecom
providers
Winner of the 2013 CRN Channel Champion award in network connectivity category
Twice named to Channel Partner’s Top 50 Channel
Programs
Winner of the 2013 J.D. Power Business Wireline Customer
Survey for customer satisfaction among large-enterprise telecom
providers
Winner of the 2013 CRN Channel Champion award in network connectivity category
Twice named to Channel Partner’s Top 50 Channel
Programs
Smart Choice for:
•Business Customers
•Agents
•Channel Partners
•VARs
Highest in Overall Customer Satisfaction*
• Billing
• Cost of Service
• Performance & Reliability
• Sales Representatives
• Customer Service
• Overall Satisfaction
*According to the 2013 J.D. Power Business Wireline Customer Satisfaction Survey
Highest in Overall Customer Satisfaction*
The numbers add up:
• Part of a $21.4B financially stable company with high brand recognition
• 20%+ revenue growth in Business Services the last 13 consecutive quarters
• Over 50,000 fiber lit buildings nationwide
• Over 150,000 route miles of fiber nationwide
• Serving over 570,000 business customers
What is their secret
is the proprietary owner and operator of an extensive fiber-rich network infrastructure in over 30 national metropolitan markets.
The TWCBC Partner Program offers sales partners a full suite of Internet, phone, TV and Ethernet services.
All are delivered over TWCBC’s scalable, hybrid-fiber coax infrastructure and next-generation metro and long-haul fibernetworks.
Partners benefit from award winning service & support:
Enhanced training initiatives
Co-marketing opportunities
Feature-rich order mgmt platform
Help Desk for pre-qualifying
opportunities
Experienced Channel Sales support
Award winning 24/7 Customer Support
TWCBC offers bundled services that please
In many cases, businesses experiencea cost savings when bundling.
–Kirk Parsons, J.D. Power
customers and securetheir loyalty.
• Dedicated Internet Access
• Metro Ethernet
• Voice PRIs
TWCBC provides a compelling solution for mid-market and enterprise
–Tim McElligott, FierceBigData
Cablecos are using big data to make them better companies with more innovative products and better performance.
TWCBC delivers Big Data over their network infrastructure.
TWCBC subsidiary Navisite meetsCloud market demands with innovative products.
NaviSite’s new IaaS platform provides cloud-based businesses with a
customizable, production-oriented hybrid cloud environment, flexible
networking architecture, and fixed-pay or pay-as-you-go billing.
Customers and partners agree:
Is the best option for businesses seeking high-quality, bandwidth-rich, reliable communications services.
For more information on Time Warner Cable Business Class, see
“Cablecos Emerge as Promising Contender in Telecom Market” at <LINK TO ARTICLE>.
