CASE STUDY

Intel®Core™i5 and i7 vPro™Processors

Manufacturing IT Efficiency

Driving Productivity

ThyssenKrupp Presta AG in Liechtenstein is the headquarters of the multinational Business UnitThyssenKrupp Presta Steering, and has 7,000 employees. It is part of the Business Area ComponentTechnology of the ThyssenKrupp Group, headquartered in Germany. ThyssenKrupp Presta Steeringdevelops and manufactures innovative products specifically for the automotive industry, supplyingparts to many global car makers. To boost IT uptime, enhance data security, and allow the IT team tomanage devices remotely while enabling workers to be more productive, it started using the Intel® vPro™platform across its desktops and notebooks, which are powered by Intel® Core™ i5 and i7 processors.1

Challenges• IT evolution. ThyssenKrupp Presta Steering wanted a more consistent, higher-performing IT environ-ment to support the increasing demands of component development

• Recover quickly. ThyssenKrupp Presta Steering needed a way to fix faulty devices and perform tech-nical updates without interrupting daily work, so that employees could work efficiently and providehigh-quality customer service

• Theft protection. With hundreds of employees routinely traveling between offices, appointmentsand site visits, protecting company data was a priority

Solutions • Activating technology. ThyssenKrupp Presta Steering activated the Intel vPro platform on theirexisting Intel Core i5 and i7 vPro processors, and began using Intel® Advanced Encryption StandardNew Instructions (Intel® AES-NI), and Intel® Solid-State Drives (Intel® SSDs) for a more responsive andreliable IT environment

Technology Results • Remote management. The Intel vPro platform enables the IT team to wake up, remotely manage andmaintain a device, even if the operating system isn’t working, so they can overcome IT problems rapidly

• Easy provisioning. Intel® Setup and Configuration Software (Intel® SCS) enables ThyssenKrupp PrestaSteering to activate the Intel vPro platform on its PCs remotely

Business Value • Improved uptime. The IT team can now recover machines more quickly, so ThyssenKrupp Presta Steeringemployees lose less time to IT disruption and can maximize the value they deliver to the business

• Cost savings. More efficient use of IT lowers costs and creates a more productive workforce, makingthe company more agile and profitable

• Enhanced productivity. By utilizing the hardware-enhanced robustness and responsiveness of thelatest Intel Core vPro processors, the company now has more capacity to focus on innovative engi-neering, secure in the knowledge that its data is protected

ThyssenKrupp Presta AG boosts workforce efficiency and delivers outstanding engineering services with theIntel®vPro™platform

“It was excellent to have Intel

specialists on site. They were

very informative, supportive and

responsive, telling us everything

we needed to know about their

technology. We experienced a

significant increase in service

quality to our end users, as well

as improved security.”

Herwig Braun,Head of IT,

ThyssenKrupp Presta Steering

Automotive innovation ThyssenKrupp Presta Steering manufactures auto-motive components such as steering gears, columnsand highly sophisticated electronic steering systems,and helps tailor steel parts to specific manufacturerrequirements. It is a medium-sized engineeringservices organization , and as a technology leader,ThyssenKrupp Presta Steering helps to make carssafer, more economical and more durable. It pridesitself on creating products that are technologicallycutting-edge, through lightweight construction andadvanced design, and maintaining cost advantages,even in high-wage countries, which requires bothsignificant computing capacity and an efficientworkforce.

ThyssenKrupp Presta Steering wanted to boostproductivity by reducing time lost due to IT down-time and inefficient processes, to keep the organ-ization competitive in a tough industry.

At the same time, the company wanted to improveits security. Many employees, from managers tospecialist engineers, need to travel to differentoffices. This increases the likelihood of lost or stolendevices, which presents a threat to confidentialcompany data through compromised IT. Protectingnew designs and ensuring that devices can beremotely locked to avoid intrusion is crucial.

Up-to-date ITThe IT team at ThyssenKrupp Presta Steering is100 strong, 40 of whom are dedicated to IT infra-structure, and must be agile, reacting quickly toeveryday IT complications. A significant IT respon-sibility is keeping all desktops and notebooks acrossthe company up to date with the latest versionof various software applications. ThyssenKruppPresta Steering employees use a range of appli-cations. Office staff tend to use SAP*, Notes* and

Copyright © 2013, Intel Corporation. All rights reserved. Intel, the Intel logo, Intel SSDs, Intel Core, Intel vPro and Core vPro inside are trademarks of Intel Corporation in the U.S.and other countries.

This document and the information given are for the convenience of Intel’s customer base and are provided “AS IS” WITH NO WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED,INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. Receipt orpossession of this document does not grant any license to any of the intellectual property described, displayed, or contained herein. Intel® products are not intended for use inmedical, lifesaving, life-sustaining, critical control, or safety systems, or in nuclear facility applications.

No computer system can provide absolute security under all conditions. Built-in security features available on select Intel® processors may require additional software, hardware,services and/or an Internet connection. Results may vary depending upon configuration. Consult your system manufacturer for more details. For more information, seehttp://security-center.intel.com/1 Intel®vPro™technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware,software, and IT environment. To learn more, visit http://www.intel.com/technology/vpro

Intel®Active Management Technology (Intel®AMT) requires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardwareand software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based VPN, when connecting wirelessly, on battery power, sleeping, hibernating or pow-ered off. Results dependent upon hardware, setup and configuration. For more information, visit http://www.intel.com/technology/manage/iamt

Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as SYSmark and Mobile-Mark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those factors may cause the results to vary. Youshould consult other information and performance tests to assist you in fully evaluating your contemplated purchases, including the performance of that product when combinedwith other products. For more information go to http://www.intel.com/performance.

*Other names and brands may be claimed as the property of others. 1013/JNW/RLC/XX/PDF 329802-001EN

Microsoft Office* applications such as Excel*, Word*and Powerpoint*. Design engineers use specializedconstruction systems and engineering programssuch as computer-aided design (CAD). There aremany different software updates for the IT teamto keep abreast of.

This is challenging. A software update often slowsdown devices and requires a restart. This is incon-venient for users and delays their work. It notonly negatively impacts morale, but also diminishesoverall office productivity. Users often react bydelaying update requests and not installing newupdates when they should, since they do not havetime or do not want to interrupt the task they aredoing. This means the devices are less secure thanthey should be and run more slowly because theyare not up to date.

“If you have to stop in the middle of a task to allowa software update that could take up to 30 minutes,that is quite irritating and disturbs normal workflow,” said Norbert Primisser, head of IT infrastruc-ture for ThyssenKrupp Presta Steering. “We feltthat we needed a better solution to avoid inter-rupting thousands of staff in their working day.”

ThyssenKrupp Presta Steering needed technologythat made it possible to run software updates whenusers were logged out and devices were turned offso it could save time and even run updates throughthe night. “For instance, we currently use the Mi-crosoft Internet Explorer* 8 browser and are plan-ning the upgrade to Microsoft Internet Explorer 10,which is a significant upgrade that could block outall devices for 30 minutes or even an hour,” saidPrimisser. “It would be much quicker and moreconvenient to do such an update at night because,although the update would take the same amountof time, users cannot block the update, since it ishappening invisibly when they are not at work.We’ve estimated that this uninterrupted updatewould take just two days end-to-end, much fasterthan the projected two weeks we’d expect nor-mally. Also, that way, an employee’s device is readyfor when they get back to work first thing in themorning, which is perfect.”

The IT team also needed to ensure that it couldquickly recover machines from any technicalfaults while minimizing the cost and time takento visit machines.

Increasing productivityThyssenKrupp Presta Steering is currently runninga pilot to improve workforce efficiency, initiallyactivating the Intel vPro platform across 50 de-vices. Now 300 devices are activated, but it plans

to roll the deployment across 4,500 notebooksand desktops worldwide. The Intel Core vPro plat-form gives users greater IT security and lowertotal cost of ownership (TCO) and boosts work-force productivity, since it means the IT teamcan manage machines and fix issues remotely,without interrupting people at their desks, andeven when devices are turned off at night.

Speed and IT efficiency are key concerns, sinceit is crucial to not disturb ThyssenKrupp PrestaSteering staff. So, the IT team used Intel SCS toconfigure Intel® Active Management Technology(Intel® AMT) and unlock the features of Intel CorevPro processors. They were able to discover, setup and configure, and maintain a secure connectionto every managed device on the network, andmake full use of the Intel vPro platform.

“The Intel vPro platform is being used across allstaff levels, from top management to office staff,and we are already seeing great benefits,” saidPrimisser. “ThyssenKrupp Presta Steering engineersimplemented the devices, and then Intel finalizedthe activation, providing expertise and consultancyaround the last stage of implementation, which wasextremely useful. Whenever someone is on-site,IT support is easy, but our employees are very fre-quently traveling. Since the Intel vPro platformallows remote IT support even when devices areoff-site, we can now solve IT issues while employ-ees are working from another office or a differentlocation, which saves time lost to IT disruption andimproves the overall working experience. Intel’s ITconsultancy has been a huge help to ThyssenKruppPresta Steering, enabling us to make the most ofthe IT upgrade that is underway and stay at theedge of innovation.”

The Intel vPro platform gives the company greaterflexibility in how it manages its devices. It not onlyavoids the delay and expense associated with on-site repairs, it also enables the IT team to updateits notebooks and desktops at a time that is mostconvenient for each user. Thanks to Intel® technol-ogy, ThyssenKrupp Presta’s IT team can now re-cover machines remotely and very quickly, whichcuts wasted employee time, improving overallworkforce productivity and morale.

Theft protectionWith hundreds of employees routinely travelingbetween offices, appointments and site visits, pro-tecting company data and ensuring that devicescould be locked if lost or stolen was a priority forThyssenKrupp Presta Steering. It uses MicrosoftBitLocker Drive Encryption*, so is confident that

Lessons learned

ThyssenKrupp Presta Steering was able to do90 percent of the Intel® vPro™ platform activa-tion in-house, which saved time and resources.The key benefit was getting Intel’s consultancyin the last stage to ensure that the technologywas being fully optimized. The business im-pact of using the Intel vPro platform includesimproved theft security thanks to the remotemanagement capabilities and increased work-force productivity, with the higher qualityservice this enables.

company data is protected and can now take ad-vantage of fast encryption thanks to Intel AES-NI.

The Intel vPro platform protects against securitythreats as well, since the IT team can remotelylock down a device that is lost or stolen. Enablingmore frequent and successful software updatesalso makes it easier to instal virus updates, sodevices are better protected against malwareand virus outbreaks.

“This is an important feature, since it is operatedby the IT team in-house, which gives us full controlto activate or lock computers as we need to,” saidPrimisser. “We can now shut down or locate equip-ment, assured that our devices are as secure aspossible. Our hard drives are already encrypted,but if a notebook is on standby it can now be madesecure against hackers by remotely turning themachine off so it cannot be accessed. We seethis as added value for a low cost.”

The future of computingThyssenKrupp is planning to upgrade to the latestgeneration of Intel Core vPro processors to continuethe positive momentum gained from increasingIT capabilities. “The technology we have deployedwill be a good example to the whole ThyssenKruppGroup and should help all of ThyssenKrupp, espe-cially in terms of client management environmentand improved service quality,” said Primisser. “Welook forward to continuing a long and productiverelationship with Intel, to always get the best outof our technology.”

Find the solution that’s right for your organization.Contact your Intel representative, visit Intel’sBusiness Success Stories for IT Managers(www.intel.co.uk/Itcasestudies) or explore theIntel.co.uk IT Center (www.intel.co.uk/itcenter).

ThyssenKrupp Presta Steering cuts IT downtime and keeps innovative designsprivate with Intel® technology